The Project Coordinator liaises with customers and installers to ensure timely installations and excellent customer service. Responsibilities include managing communications, scheduling, and addressing customer concerns to ensure satisfaction.
At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.
Summary
The Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.
Essential Functions
- Customer Experience
- Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
- Connecting with customers to discuss installation timeframes and manage expectations
- Responding to incoming customer calls
- Following up with customers once work is completed to ensure complete satisfaction
- Serves as a primary contact and problem solver for customers when issues arise
- Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
- Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
- Interaction with Installers
- Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
- Dispatching work orders to service providers
- Connecting with customers to manage expectations and ensure preparedness
- Ensuring that work is completed and customer is completely satisfied
- Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
- Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
- Ensures that providers are paid on a timely and accurate basis
- Production Team Partnership
- Participates in and supports the Production Team in a way that allows people to be their best
- Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart
Job Requirements
- Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
- Excellent communication skills – verbal and written
- Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
- Customer-focused; continuously seeks excellence and understands how to create it
- Knowledge of Crew2’s programs and services
- Building trades experience
- Strong problem-solving experience and skill
- Creative and resourceful
- Able to manage multiple, sometimes conflicting demands
If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
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