Program Coordinator - Six Flags Magic Mountain

Position Overview:

Do you love working in a fast-paced environment, meeting new people and are excited about the attractions industry? As a Program Coordinator, you are responsible for assisting THE FLASH Pass Program Manager and partnering with the client in overseeing THE FLASH Pass Program and the day-to-day operations. This role will ensure a seamless virtual queuing experience and support for our park partners and shared guests while maximizing revenue opportunities.  

The ideal candidate will be passionate about building and maintaining positive relationships, meeting client success criteria, exceeding guest expectations, collaborating on solutioning obstacles and meeting goals. You should love to work with people and technology equally, be a strong communicator, both verbal and written, with demonstrated project and time management abilities. You are passionate about your work and committed to meeting role expectations and completing work, even if it means working extended hours, on the weekend and holidays as needed.    

Location: THE FLASH Pass Office at Six Flags Magic Mountain

Reports to: Program Manager

Travel ✈️ Requirement: Less than 5%

What you’ll be working on:

• Maintain and build outstanding lines of communication and relationships with Six Flags departments from Front Line Hosts to Senior Leadership.
• Be the leading expert on THE FLASH Pass system and actively make suggestions to the client to improve the service and how the guests interact with it.
• Make data driven decisions, drive in park sales and strategize on ways to optimize revenue.
• Conduct regular park walks to audit THE FLASH Pass attendants, share best practices, ensure adequate staffing and attendant locations for optimized guest and program experience.
• Collaborate with the Operations and Product Support teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback and translating their business needs into client solutions.
• Support ongoing system and process needs, which includes collaborating on training efforts and assisting and/or leading client and internal training sessions as required.
• Provide 1st line technical support for software or hardware challenges and escalating if required, including after-hours on-call support when necessary.
• Assist with deployment of virtual queuing updates from back-end configuration to on-site implementation.
• Partners in operating, monitoring, and/or supervising the operation of the accesso networks in the park and assists in maintenance of the accesso system.
• Answers and responds appropriately to any Guest complaints or inquiries, approves refunds, and handles other operational Guest interactions.

Technologies 💻 you may work with:

• Proficient in Microsoft Programs, such as excel, word, outlook.

What you bring to the role:

• Related experience in the attractions industry or guest-facing service industry preferred.
• Have previous management experience in a high-volume sales/ cash handling role and adept in driving revenue growth.
• Strong verbal and written communication skills and can communicate effectively with various audiences.
• Outstanding general computer skills including the Microsoft suite of products and Outlook are required.  
• Ability to learn quickly, grasp complex concepts, and use an acute attention to detail while problem solving.
• Possess excellent critical thinking, are solutions oriented, self-driven and works well under pressure.
• Be able to manage and assist in high level customer service scenarios.
• Must have the flexibility to work extended hours and work on weekends and holidays to meet the needs of the business.

⭐️ Bonus points if you have:

• Attraction Industry Experience.
• An interest in technology and data.
• Passion for people.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.

Perks & Benefits:

• Performance and sales-based incentives.
• Free admission to the park on your days off.
• Free rentals of THE FLASH Pass on your days off.