Process physical and digital records from intake through delivery, review documents for accuracy, make corrections, prepare and ship records via UPS and USPS, document orders, resolve client issues with other departments, and report completion totals and backlogs. The role requires organization, attention to detail, deadline management, ownership, and effective teamwork in a fast-paced environment.
Production Specialist
Who We Are
At Compex Legal Services, we don’t just support the legal industry—we help drive it forward. As the nation’s leading record retrieval provider, we set the standard for service, speed, and innovation. Our team is collaborative, driven, and committed to delivering results that matter. With offices nationwide, we’re excited to grow our presence in Austin and bring on individuals who want to be part of something impactful.
What You’ll Do
As a Production Specialist, you’ll be at the center of our operations, making sure clients get exactly what they need—accurately and on time. You’ll manage requests from start to finish, working cross-functionally to ensure every order meets our quality standards.
Day-to-Day Responsibilities
- Process incoming physical and digital records
- Review documents for accuracy and make corrections as needed
- Prepare records for processing and delivery
- Ship out documents via UPS & USPS
- Coordinate with other departments to resolve client issues
- Ensure all orders are properly documented
- Provide daily completion totals and explain any backlog
What We’re Looking For
You’re detail-oriented, organized, and comfortable working in a fast-paced environment. You take ownership of your work, stay on top of deadlines, and enjoy being part of a team that values accuracy and strong client service.
What We Offer
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k)
- Career growth opportunities within a nationally recognized, growing company
- A supportive team environment where your contributions are valued
Job Type: Full-time
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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