VP of Product

The VP of Product will report to the President of the Company, serve on the Executive team and will have broad responsibility over product vision, strategy, execution and team development. This position is responsible for all product management activities including product planning, product definition, tactical execution, customer engagement and feedback and delivering against a high quality bar for our customers to drive the right outcomes. Working closely with internal stakeholders, customers, partners, and engineering teams, the VP of Product will establish ServiceTitan as the best product solution in our target segments.

What you'll do

• Develop product strategy and roadmap based on market research, customer feedback, and close collaboration with Sales, Business Development, Implementation and Customer Success teams
• Engage stakeholders to align on product strategy and priorities that deliver measurable results to our company and our customers
• Regularly communicate product roadmap and status of key initiatives to internal stakeholders and customers
• Define, track and improve key product metrics and success criteria for major product initiatives
• Oversee the entire product development lifecycle from conception to launch and post­launch adoption
• Effectively collaborate with our customers, customer facing teams and engineering teams to develop requirements and drive projects to completion
• Lead and develop a team of product managers and product designers
• Work closely with the engineering teams to continually evolve and scale our agile processes for developing new features and products
• Coordinate and participate in Quality Assurance (QA) on product releases pre­ and post­launch.
• Manage deliverables and custom development efforts required to onboard strategic accounts or partners
• Own the release management process in partnership with the CT

What you'll need

• 10+ years of experience leading product management teams in the development and successful launch of SaaS business applications
• Familiarity with the home services industry and knowledge of key business processes such as marketing, scheduling and dispatching, field management, inventory management, and accounting
• Strong people management skills with demonstrated experience recruiting and managing teams of product managers and product designers
• Outstanding team player with ability to coordinate and communicate with cross functional teams
• Proven ability to develop broad strategic plans and translate them into product development and product launches
• Strong technical and analytical skills and ability to communicate with and influence engineering teams
• Ability to prioritize among competing opportunities, balance customer needs with business priorities, and articulate the rationale behind decisions
• Passion for agile/scrum methodology and iterative product development
• BA/BS degree

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017