We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers works closely with our thousands of users to help make their lives easier through technology. We embrace agile development and design thinking to ship hundreds of new features every month. We measure our success based on our customer’s success. We strive for real impact.

Senior Product Manager, Onboarding

As a Senior Product Manager, Onboarding Experience you will own the product onboarding experience for new and existing users of ServiceTitan, optimizing and simplifying all aspects of setting up ServiceTitan. This role spans data import interfaces, setup wizards, guided product walkthroughs, default configurations, and in-app messaging.

What you'll do

• Work closely with customers and internal customer-facing teams to understand and document all aspects of setting up ServiceTitan, identifying opportunities for improvement and automation
• Develop compelling vision for customer and user onboarding that addresses the unique needs of different user segments and personas
• Product owner for user management and user profiles, as well as for setup flows for new and existing features
• Collaborate closely with the product design team to develop and quickly test new ideas and concepts
• Adapt requirements and feedback into full functional specifications for development
• Oversee product planning and project management of the product life-cycle from concept to release

What you'll need

• 4+ years experience in a product management role with strong track record of shipping new products and features
• 4-year degree from a top university, MBA or related graduate degree strongly preferred
• Prior experience with SaaS B2B products with complex workflows and configuration options
• Strong product design background and a passion for building simple user interfaces that delight users
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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