ServiceTitan’s Inventory Management team is building a state of the art end-to-end management solution for the customers in the Home Service Industry to manage millions and billions of dollars of inventory. Our team is accountable for delivering a delightful experience to our customers with high accuracy and stability. Our solution ensures that our customers can plan and define their stocks, make necessary purchases confidently, move items easily, consume items easily, and perform required analysis while providing a seamless experience. Our role in ServiceTitan is high-impact and important to ServiceTitan’s success in delivering an integrated and one-stop Supply Chain Solution to our customers.

We are looking for an experienced product manager with a track record of driving the product and features from conception to successful launch and market adoption. You will define the product roadmap to drive the development and launch of features that are core to the Inventory Management solution. This is a highly visible role that will require partnering with the Growth, Accounting and Pricebook teams to impact ServiceTitan’s bottom line. You should possess superior collaboration skills to drive alignment among diverse teams, excellent business judgement to define a compelling roadmap, and strong management skills to handle multiple projects in complex environments.

As a Product Manager, you will:

• Own the vision of Inventory Management solution and deliver the vision flawlessly by driving alignment from key stakeholders - internally and externally
• Perform discovery and ideation with internal and external stakeholders to understand the business drivers and goals to develop new functionality or enhance existing
• Drive roadmap planning with cross-functional product peers while properly assessing impact and aligning with the company's goals
• Work with clients to conduct proper upfront discovery research to assess market needs, defining requirements and obtaining sign-off
• Work closely with our designers, engineers, product marketing, technical writers and growth teams to perform UX research, design exploration, usability testing, build POCs or launch commercially available products/features
• Manage backlog of features and enhancements for clients and communicate timing and
  status to internal teams and customers
• Assess customer escalations effectively, impact to roadmap and allocate resources
  accordingly for resolution
• Be the primary liaison between the product team and internal teams (support, success, onboarding) to identify product gaps, offer creative workarounds/solutions, develop requirements, and communicate roadmap
• Collaborate with the QA team to prioritize product defects/bugs and provide guidance to
  the development team on expected behavior
• Measure and track the success of the product/feature launch through defined metrics
• Demo new features to prospects and customers, organize internal and external feedback, manage beta releases
• Perform user acceptance testing for new features and collaborate with the training team on documentation efforts

To be successful in this role, you'll need:

• Bachelor’s degree in Business, Engineering or Supply Chain; MBA preferred
• Prior experience of taking a product from conception to successful launch
• Experience working with the trades or building an inventory management solution preferred
• Experience of handling changing priorities with strong bias for action
• Basic understanding of Tableau and SQL
• 3+ years in a product management role
• Proven ability to manage multiple competing priorities simultaneously
• Ability to interact with customers to gather data, use cases and workflows
• Manage competing priorities and make trade-offs to meet business goals and deadlines

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