Principal Product Manager, Platform (Remote)

| Remote
Employer Provided Salary: $137,000-$196,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Employer Provided Salary: $137,000-$196,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Ready to be a Titan?
As a Principal Product Manager on the Platform Tribe you will own initiatives to build Foundational Services and Components that grow the ServiceTitan Platform to scale, supporting the needs of our customers and internal development teams.
This impactful role requires strong and proactive leadership and the ability to independently drive large, cross-functional product initiatives. It is a critical role that will underpin our efforts to delight our customers and enable ServiceTitan's continued market expansion.
What you'll do:
  • Own the vision, strategy, and execution of a related set of platform solutions.
  • Independently execute across all areas of the product lifecycle (research, concept, requirements, user stories, development, go-to-market, adoption).
  • Work closely with customers and stakeholders to identify and understand problem areas.
  • Leverage user analytics to understand pain points and identify opportunities to achieve data driven goals.
  • Create and present business cases to recommend new investment areas.
  • Take ownership and accountability over the overall performance and availability of your functionality.
  • Proactively surface and resolve conflicts / bottlenecks.
  • Effectively assess customer escalations and impact to roadmap, allocate resources accordingly for resolution.
  • Represent ServiceTitan as a domain and product expert with customers, prospects, and in our online community.
  • Build strong working relationships with developers, designers, UX researchers, legal, security, and other teams as required.
  • Drive success and adoption of your products by working closely with product marketing managers in creating launch plans and with enablement managers in creating training plans.

What you'll need:
  • 5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features.
  • Strong technical background (a technical degree is preferred) with an; understanding of system design (especially effective extensibility), ability to define clear functional standards, aptitude with APIs, knowledge of modular multi-tenant SaaS architectures.
  • Strong persuasive communicator and can effectively communicate with different work styles to both technical and non-technical audiences.
  • Strong writing and presentation skills.
  • Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences.
  • Ability to lead cross-functional teams across engineering, customer success, go-to-market, and external partners.
  • Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data.
  • Strong planning skills and demonstrated ability to successfully manage competing priorities, maintain close attention to detail, and drive work on multiple pieces of functionality in parallel that are at different stages in the product lifecycle.
  • Self-motivation, a goal-oriented focus, and excellent organizational skills.
  • Experience with agile development methodologies such as Scrum.
  • Proven ability to deliver on commitments and timelines
  • Ability to manage junior PMs with little to no support.
  • Exude leadership qualities; professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence.

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $137,000 - $196,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen


Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

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