Group Product Manager, Telecommunications

| Greater LA Area

**This role is located in Los Angeles, CA. Relocation to Los Angeles is required. Assistance may be provided. 


We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with our thousands of users to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features every month. We measure our success based on our customer’s success. We strive for real impact.

Group Product Manager, Telecommunications

ServiceTitan is looking for a Group Product Manager with a track record for driving new products and features from concept to successful launch and market adoption. The group product manager will own the development and launch of products for our ServiceTitan Phones Pro product. Phones are the lifeblood of our customers. Over 90% of job bookings are received over the phone by our customers. This means that we have to provide a fantastic experience coupled with extremely high reliability. This role requires strong and proactive leadership of a team and the ability to be an individual contributor driving large product initiatives. The group product manager will champion best product development practices to deliver phenomenal value and delightful experiences to our customers.

As our Group Product Manager, Telecommunications, you will: 

  • Own the product vision and feature roadmap for ServiceTitan Phones Pro. Make that vision a reality by getting buy in from key stakeholders internally and externally.
  • Ensure world-class uptime and availability of our telecommunications offerings by working closely with the infrastructure engineering team and 3rd party vendors.
  • Engage closely with our customers to understand their telecommunications needs and translate those into product capabilities.
  • Represent ServiceTitan as a domain and product expert in customer and prospect meetings and on our online community.
  • Drive quarterly roadmap planning while properly assessing impact and holding other teams accountable to committed outcomes.
  • Maintain and foster our relationships telecom vendors and integration partners in assessing needs, defining requirements and managing deliverables.
  • Participate in agile product development process, ensure features are prioritized correctly and releases are delivered on time.
  • Work closely with our designers, engineers, product marketing and growth teams to perform UX research, design exploration, usability testing, build POCs or launch commercially available products.
  • Demo new features to prospects and customers, organize internal and external feedback and manage beta releases.
  • Manage backlog of features and enhancements for clients and communicate timing and status to internal teams and customers.
  • Effectively assess customer escalations, impact to roadmap and allocate resources accordingly for resolution.
  • Drive success and adoption of our products by working closely with product marketing managers in creating internal and external launch plans.
  • Assist the telecom implementation team with complex porting request and telecom setup.
  • Manage, mentor and motivate your team of eager product managers.

To be successful in this role, you'll need: 

  • 8+ years of relevant work experience in a product management role with at least 2+ years experience managing people.
  • Strong experience in telecommunications (particularly as it relates to VoIP technologies in a SaaS environment) including launching telecom products
  • Strong technical understanding of telecom protocols like SIP
  • Prior experience in taking a digital product from concept to successful launch a strong plus.
  • Strong experience with APIs and 3rd party integrations
  • Excellent communication, writing, and presenting skills.
  • Proven ability to deliver on commitments and timelines
  • Ability to thrive in a dynamic environment and manage multiple competing priorities
  • Prior cloud computing / SaaS experience is a plus
  • Strong analytical abilities and prior experience with building business cases, data analysis, and problem solving.
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
  • Intelligent, quick thinking, and fast learning team player
  • 4-year degree from a top university, MBA or related graduate degree strongly preferred

Why ServiceTitan?

Company Culture

We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Places to Work, 2019
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great and there's always room for more.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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