The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
PayPal's Sales Learning and Effectiveness team is seeking a dynamic Product Sales Training Manager to empower and upskill our Global Markets sales force. In this pivotal role, they will develop, deliver, and continuously enhance product/sales training programs and sales plays that drive engagement, merchant product adoption, and growth across these segments. This will be achieved in partnership with Product Managers and our Commercial teams across the following business units: Small and Medium Business (SMB), Payment Service Providers (PSP), and Commercial Growth.Job Description:
Essential Responsibilities:
- Identify and resolve issues within sales operations.
- Recommend best practices to enhance efficiency.
- Lead functional projects to improve sales support.
- Partner with departments to analyze business trends.
- Mentor analysts and senior analysts.
Expected Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
Key Responsibilities
Leverage best practices and knowledge to improve products, tools, and process training for sales, with particular focus on payments industry innovations and requirements.
Apply hands-on payments expertise, drawing from direct product role experience within the payments industry, to ensure training delivers real-world relevance.
Build compelling product-level narratives, pitch decks, and sales training materials that transform products into clear, actionable solution bundles for different customer needs.
Act as a conduit between Product, Product Marketing Management (PMM), and Sales, driving effective product-level sales training across SMB, PSP, and Commercial Growth segments.
Support new product rollouts and key initiatives, ensuring front-line sales teams are equipped for success for each business unit.
Assess sales knowledge gaps and design tailor-made learning path support for each business unit, in partnership with global Training COE.
Collaborate regularly with peers, internal partners, and cross-functional project teams; co-manage special initiatives that require cooperation across teams.
Analyze sales and training data to evaluate program effectiveness, identify trends, and recommend improvements.
Create and manage engaging workshops, webinars, and e-learning content that turn complex product features into actionable learning.
Continuously gather feedback from sales leaders and account managers; iterate support materials accordingly.
Report on key training KPIs and learning outcomes to leadership and cross-functional partners.
Qualifications
Bachelor’s degree or equivalent experience, with a minimum of 5 years of relevant work experience.
5+ years in sales enablement, training analysis, or product training, preferably at a fintech, SaaS, or fast-paced technology company.
Demonstrated ability to support sales success globally and across segments.
Proven independence and initiative—able to determine own work approach and innovate outside formal processes.
Strong data analysis skills—able to translate insights into actionable recommendations and measure training ROI.
Excellent verbal and written communication abilities with a knack for making technical concepts clear and compelling.
Experience working cross-functionally and influencing without authority.
Proficiency in learning management systems (LMS), content authoring tools, and standard business software.
Growth mindset, self-starter attitude, and a passion for enabling others to succeed.
Subsidiary:
PayPalTravel Percent:
0-
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:Primary Location | Pay Range:
San Jose, California | ($129,500.00 - $191,950.00 Annually)Additional Location(s) | Pay Range:
Chicago, Illinois | ($117,500.00 - $174,350.00 Annually) Austin, Texas | ($117,500.00 - $174,350.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit https://www.paypalbenefits.com.PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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