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The Product Operations Specialist manages product-related operations, coordinates bug triage and feature requests, and collaborates with stakeholders to improve workflows and communication.
Who we are
Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting.
Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision.
The Team
Our Product Team is heavily involved in the strategic planning and business goals of the organization—owning roadmap planning and collaborating with business stakeholders to gather competitive landscape insights, define objectives, and craft compelling value propositions. Working alongside Design and Engineering, we transform these strategic inputs into high-impact product initiatives that expand our product suite and deliver meaningful value to our customers.
The Role
As a Product Operations Specialist, you will ensure the smooth day-to-day operations of our Product organization—triaging bugs, coordinating feature requests, and keeping all stakeholders informed about what’s in progress, upcoming, or newly launched. Working side-by-side with Product Managers, Engineering, and Customer Success, you’ll streamline workflows and provide insights that shape our overall product direction.
Where you will make an impact:
- Manage Bug Triage: Distinguish genuine bugs from expected behavior, create tickets, track progress, and escalate critical issues.
- Facilitate Feature Requests: Gather incoming requests, ensure completeness, route them to the right PM, and maintain a single backlog.
- Drive Data & Thematic Analysis: Identify recurring bugs or request patterns, track key metrics (e.g., time-to-triage, duplicates), and spotlight areas for improvement.
- Streamline Roadmap Communication: Compile and share product roadmap updates with executives, Sales, Marketing, and Customer Success, ensuring alignment on upcoming initiatives.
- Coordinate Release Notes: Prepare and distribute release information so internal teams can understand new features and effectively communicate them to customers.
- Refine Processes & Documentation: Maintain SOPs for triage, intake, and communication; propose and implement enhancements to tools, workflows, and collaboration methods.
Qualifications of a successful candidate:
- Bachelor’s degree in a relevant field (e.g., Business, Computer Science, or a related area) is a plus, but we welcome candidates from all educational and experiential backgrounds.
- 1–2 years in a product-related, support, or operational role (e.g., Product Support, Customer Support, Project Coordinator, etc.).
- Basic knowledge of software development processes or a willingness to learn.
- Strong written and verbal communication to collaborate with both technical and non-technical stakeholders, especially when clarifying requests.
- Proven ability to track multiple issues at once, ensuring follow-through and closure.
- Comfortable spotting trends and synthesizing feedback from multiple sources.
- Eager to learn from Senior PMs, Engineers, and other internal stakeholders, and to contribute to team goals.
Nice-to-haves:
- Experience with Jira, Asana, or similar ticketing systems
- Familiarity with SQL
What we offer:
- Location: We operate on a hybrid schedule, with in-office days at our newly renovated NoHo office.
- Mission-Driven Culture: A balanced, collaborative, and high-impact workplace.
- Competitive Compensation: Competitive base salary + Pre-IPO equity.
- Generous Time Off: Flexible PTO with a minimum of two weeks required, mental health Fridays once a month, and holidays.
- Wellness Perks: Health benefits, 401(k) matching up to 5%, monthly gym stipend, and lunch provided every day + snacks for days.
Like our users we come from a wide variety of backgrounds. Diversity, inclusion and being open to learning constantly means we have and hire great people. Diversity and inclusion make our team, our culture and our work stronger: we’re committed to continuing this as we grow. We are an equal opportunity employer and as such all applicants will be considered based solely upon merit and directly relevant professional competencies.
Top Skills
Asana
JIRA
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