Product Operations Lead (Starlink Product Growth)

PRODUCT OPERATIONS LEAD (STARLINK PRODUCT GROWTH)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a Product Operations Lead within the Starlink program, your role would identify opportunities for improvement, work closely with the related cross-functional and operational groups, and assist with bringing the resulting projects to completion. We are looking for problem solvers with a passion for creating a simple, high-quality customer experience, as well as improving processes. Ideal team members are highly autonomous individuals that excel in flexible environments; are steadfast in their efforts to sustain change; and bring clarity and smart decision-making to our leadership teams that drive the organization.

RESPONSIBILITIES:

• Applies "the Algorithm" to streamline process workflows by challenging requirements, deleting unnecessary steps, and simplifying procedures; improves cross-team and customer-facing workflows
• Streamlines operational standards using process improvement techniques
• Creates, revises, and maintains documentation to implement organizational process improvements
• Implements data management workflows and enhancements to reduce administrative overhead for managing the expanding consumer base
• Develops strategies and solutions for internal customers, ensuring effective communication with all involved parties
• Collaborates with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs
• Builds and manages tools to communicate schedules, identify critical paths/dependencies, and track progress toward customer operation goals
• Identifies system gaps and leads implementation of enhancements, automations, and simple, effective fixes to improve internal interfaces
• Routinely communicates project status, milestones, and roadmaps to stakeholders
• Leads multiple concurrent projects, reporting status and risks to senior leadership

BASIC QUALIFICATIONS:

• Bachelor's degree or 4+ years of experience in customer operations, supply chain, production, technology, consulting or manufacturing experience
• 2+ years of process improvement experience within a supply chain, production, customer operations, technology, consulting or manufacturing environment
• 1+ years of experience using Excel, SQL, and/or Business Intelligence Tools (Tableau, PowerBI, etc.) for data analysis

PREFERRED SKILLS AND EXPERIENCE:

• Significant experience with tools and systems used to manage Starlink consumer customers
• Significant technical knowledge of Starlink in at least one key area (examples: satellites, ground network, business operations, user terminals, etc.)
• Ability to synthesize multiple unique requirements and suggest smart solutions, products or features
• Excellent written and verbal communication skills, including experience communicating with external and internal stakeholders
• Experience with a high-volume consumer product
• Understanding of root cause analysis
• Experience using Microsoft Office products (Outlook, Excel, PowerPoint, Word)
• Experience using Six Sigma or other lean manufacturing concepts
• Experience managing complex projects and assessing schedule dependencies, risks, and conflicts
• Excellent troubleshooting and problem-solving skills

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Some travel to SpaceX sites may be required
• Must be able to work out of the following SpaceX offices: Hawthorne

COMPENSATION AND BENEFITS:

Pay range:
Product Operations Lead: $90,000.00 - $125,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.