Product Operations Analyst 2

Being sick or injured is painful. Getting better shouldn’t be.

Most industries have been transformed by new technology. Healthcare is still waiting — and you can help change that.

Our mission is simple but ambitious: make healthcare accessible, transparent, and effortless for all. We put the consumer at the center, move fast and partner with forward-thinking providers to deliver software that makes care better, faster, and more human. This is work with real-world stakes — and you can help lead the way.

As a customer Product Operations Analyst II within Solv’s Partnerships organization, you’ll play a key role in driving the success of our integrated products, from intake to payments. You’ll help transform how our teams work with AI and deliver measurable improvements to customer experience with our integrated products.

What You’ll Be Doing

Product Success Ownership:

• Solv’s product suite is comprehensive and targets complex customer needs. In this role, you will become an expert on our intake and payment products.
• As the owner of the product success of these products for our customer base, conduct advanced solutioning to solve problems for customers, utilizing your ability to navigate database and agentic robotic process automation logs. 
• Drive customer product success at scale across assigned products, improving the end user experience and ensuring scalability.

Monitoring & Action:

• Monitor product performance metrics, and spearhead improvement projects to hit product KPIs.
• Track and document key SOPs, enabling increased visibility and simplifying impact-based product change analyses.

Quality Assurance:

• Own QA of intake and payment products pre-go-live for enterprise and key customers.
• Document QA processes across products to enable success at scale.

AI Enablement:

• Leverage AI tools, such as Glean, to better enable product optimization initiatives.
• Identify and action opportunities to automate across monitoring and QA initiatives.
• Create and communicate high-quality, product documentation that enables customer teams to succeed. 

You’ll Thrive in This Role If You…

• Have 1-3 years working in healthcare with a data focus— ideally within healthcare technology with exposure to EMR integrations and healthcare payments specifically
• Are an analytical problem solver, spreadsheet wizard and data savvy – including knowledge of SQL and Python
• Have worked on data-led improvement projects
• Embrace modern tools—especially AI and LLMs—to think creatively, automate workflows, improve customer outcomes, and scale internal processes.
• Are organized and structured in your analytical approach, maintaining clear documentation to boost visibility and guide improvements
• Understand how EMR integrations and payments connect to business and operational outcomes.

This role requires collaboration with our Italy based team, so candidates must be willing to work east coast hours.

Solv offers robust benefits including:

• Medical, Dental, Vision Insurance
• 401k
• Paid Parental Leave
• Monthly Wellness Reimbursement
• Flexible Time Off
• Many More!

Compensation is dependent on experience and location.