Product Manager, TruContact

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation -we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our Network Product Management Team -you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Direct and grow the Universal Order Connect product line, with an emphasis on improving carrier-to-carrier and enterprise-to-carrier communication for network connectivity, provisioning and related ancillary services.
• Understand customer needs, design solutions, provide detailed requirements to Engineering, and oversee delivery to ensure successful implementation and satisfaction.
• Work closely with engineering, sales, marketing, and customer support teams to ensure successful product launches and ongoing improvements.
• Ability to convey information clearly and effectively to internal and external stakeholders with strong interpersonal skills to build and maintain relationships with clients and colleagues.
• 9+ years experience in telecom product management and/or product development and/or product/business analysis.
• Bachelor’s or Master’s degree (STEM preferred).

We’d Love to See:

• Engage with key customers to gather feedback, understand their challenges, and ensure the product meets their requirements.
• Ensure the platform supports a wide range of order types, including dark fiber, Ethernet, broadband, SD-WAN, and 5G backhaul and related ancillary services.
• Understand market trends and incorporate them in the Product roadmap.
• Set and track performance metrics to measure the success of the product and identify areas for improvement.
• Focus on automating and simplifying the process of buying and selling intercarrier wholesale network connectivity
• Participate and contribute where applicable in industry standards organization 
• Ability to communicate your vision, work in an Agile team, use your analytical skills to provide alternative solutions to technical problems 
• Familiarity with OBF ordering standards such as ASOG and LSOG.

Impact You'll Make:

• In the first 90 days – Understand the UOC architecture; get plugged into the ongoing deliverables and manage day to day responsibilities.  
• Beyond 90 days - effectively advocate for UOC roadmap and build best practices across customers, delivery teams, and senior management. Review and manage solutions presented by development teams and enhance product based on feedback from customers, deployment managers and operations/service delivery teams 
• TransUnion’s UOC is a foundational application development platform across all Type 2 network connectivity order types. UOC is a revolutionary product creating disruption in the market by bringing simplification in order creation and efficiency in order management. We build high performance applications which cater to US as well as abroad. This role will serve defining and delivering a best-in-class product for inter carrier network connectivity. 
• A 25% to 50% travel may be required to support customer needs for demonstrations, presentations, support, solutioning, white-boarding, requirement gathering, deployment support , etc. type of activities.

#LI-TE1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Advisor, Product Management