Product Manager, Communications Platform

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Snapchat Product team combines creativity, research, data-driven insights, and operational excellence to shape the experiences that make Snapchat engaging and impactful for our global community. This team of Designers, Product Managers, Data Scientists, Researchers, and Strategists works collaboratively across areas such as Core Growth, User Experience, Bitmoji, Augmented Reality, and Emerging Products. Together, they craft innovative solutions that enhance user connections, elevate content and AR experiences, and drive the growth and evolution of Snapchat's core platform.

We’re looking for a Product Manager to join our team at Snap Inc!

What you’ll do:

• Own the vision and strategy for the foundational platform that powers all of our customer communications—from email and SMS to push notifications and in-app messages.

• Define and evangelize a clear and compelling product vision and long-term strategy for the communications platform, focusing on scalability, reliability, and empowering internal teams

• Build scalable, reliable, and intelligent systems that empower our product and marketing teams to create seamless, personalized, and effective communications for our users 

• Develop, prioritize, and manage a data-driven product roadmap, translating internal stakeholder needs into detailed product requirements, API specifications, and user stories

• Oversee the entire product development lifecycle from conception to launch, ensuring the platform's APIs and infrastructure are robust and well-documented

• Act as the primary point of contact for the communications platform, working cross-functionally with engineering, design, and data science to ensure alignment and successful delivery

• Define and analyze Key Performance Indicators (KPIs) such as platform uptime, API adoption rates, message deliverability, and cost-effectiveness to inform priorities and drive platform improvements

• Stay current with industry trends, emerging technologies, and best practices in the customer communication (CPaaS) and marketing technology landscape

Knowledge, Skills & Abilities:

• Proven ability to develop a technical product strategy and translate it into a prioritized, data-driven roadmap

• Strong technical acumen with the ability to grasp and discuss complex technical concepts and trade-offs with engineering teams

• Excellent communication and interpersonal skills, with a demonstrated ability to influence and align cross-functional teams and stakeholders

• Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions and make informed decisions

Minimum Qualifications:

• BS/BA degree or equivalent years of experience

• 4+ years of experience building and shipping products at a consumer or advertising technology company 

Preferred Qualifications:

• 5+ years of experience in product management, preferably in a platform, infrastructure, or technical product role

• Bachelor’s or Masters degree in Computer Science, Engineering, or a related field

• Direct experience with communication technologies, APIs, and services (e.g., Email, SMS, Push Notifications, Webhooks)

• Experience working on platforms that serve internal developer and marketing teams

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

This position is eligible for equity in the form of RSUs.