Product Manager, App Marketplace

Ready to be a Titan? 

We are seeking a Product Manager – App Marketplace Tools with 5+ years of experience to drive the development, optimization, and expansion of our Marketplace tools and partner ecosystem. In this role, you will be responsible for building and enhancing the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring a seamless experience for partners and customers.

This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. It is a critical role that will underpin our efforts to delight our eco system partners. 

What you'll do:

• Marketplace Tools & Execution: Define and drive the vision and roadmap for the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring streamlined partner management, app certification, onboarding, and governance while enhancing adoption and monetization.

• Partner Experience & Onboarding: Optimize end-to-end partner workflows, enhance self-service tools, and establish governance policies to ensure compliance and seamless integration.

• Product Development & UX: Develop PRDs, use cases, and user stories, Jira stories, collaborate on UX design, and work closely with engineering to build, refine, and enhance marketplace features.

• Analytics & Performance Tracking: Define and develop analytics to measure partner engagement, app adoption, and key metrics, track KPIs to assess success, optimize workflows, and improve retention.

• Go-to-Market Execution: Create GTM plans and supporting materials to drive marketplace adoption and partner success.

• Cross-Functional Collaboration: Work with Engineering, Design, Sales, Business Development, Customer Success, and Legal to bring features and concepts from ideation through design, development, and launch.

What you'll need: 

• 5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features. Out of which, 2+ years in  product management experience, preferably in App marketplaces and partner ecosystems.

• Good understanding of app marketplaces, partner integrations, and monetization models.

• Experience working with B2B ecosystems, APIs, and third-party developer tools.

• Strong experience developing front end applications with good user experiences. 

• Persuasive communicator who can effectively communicate with different work styles to both technical and non-technical audiences.

• Strong writing and presentation skills.

• Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences.

• Ability to drive cross-functional teams across engineering, customer success, go-to-market, and external partners.

• Self-motivation, a goal-oriented focus, and excellent organizational skills.

• Experience with agile development methodologies such as Scrum.

• Proven ability to deliver on commitments and timelines

• Demonstrates professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence.

• Jira experience 

Preferred Qualifications:

• Experience managing B2B or SaaS app marketplaces.

• Prior experience in partner management, certification programs, or developer relations and front end apps with good user experiences. 

• Experience working with third-party integrations and App marketplaces.

• Familiarity with Salesforce, partner portals, and developer onboarding tools.

• Understanding of APIs 

• Bachelors degree with 5+ years of experience 

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.