Product Designer

What we do

We're on a mission to help people better access and afford care. 
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we're unsure of what's wrong, who to go to, how long it'll take to be seen, when we'll feel better, and what it'll cost. 
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and we want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. 
We're looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.  

What you’ll do

Paytient is looking for a Product Designer who is passionate about our mission to help remove cost as a barrier to care and the power of Paytient's platform. This role will work on the design of our core, flagship Health Payment Account product that is driving our mission forward.

As a Product Designer on this team, you’ll partner cross-functionally to continue pushing the leading edge of what a payments experience should feel like in healthcare. You'll shape our products by understanding our users' needs and problems and translating them into intuitive designs, with frequent validation from concept to launch. If you constantly analyze and obsess over other product’s experiences — we’d like to hear from you! In this role you can work from our Columbia, MO office or anywhere within the United States.

• Directly impact the health and success of the business and help our customers better access and afford care.
• Deeply understand customer needs, conduct user research, and use data insights to inform design decisions and ensure a delightful user experience.
• Partner with cross-functional teams (product, engineering, data, etc.) to shape the product vision, build design solutions, and influence strategic product direction with a strong focus on user empathy.
• Own the design process from concept to launch, crafting polished user experiences that delight our members, defining feature areas with meticulous detail, and ensuring quality and consistency across flows.
• Build high fidelity prototypes for new ideas, validate with user testing and real-world feedback, and iterate rapidly to ensure product-market fit.
• Understand Paytient's product suite, customer needs, market trends, and how they influence design strategy.
• Contribute to and evolve the design system, ensuring scalability and consistency across Paytient’s experiences as the company grows.
• Help nurture a strong design culture, contribute to process improvements, and support the growth of a world-class design team

What you’ll bring

• 3+ years of experience designing UX & UI to build digital applications or software
• Passion for improving access or affordability to healthcare 
• You seek to understand the needs of customers then explore and advocate for the strongest user experiences to solve their problems
• Experience working independently to design simple solutions to complex or system-oriented user problems from beginning to launch.
• Strong visual design skills and an eye for high-quality, well-crafted visual and interaction design, and a passion for UI details.
• Mastery of product design software (Figma), UX principles, and prototyping methodologies.
• Experience conducting user research and market research to gather data that supports decision making and experimentation.
• Self-motivated and capable of thriving in a fast-paced, highly collaborative, and iterative environment. Finding creative solutions and delivering high-quality work even under resource constraints.
• Effective communication skills to present design concepts and progress to stakeholders, including leadership, and participate in team reviews and share work regularly.

You’ll thrive here if you also have

• Proven track record of identifying opportunities and successfully shipping high-quality products in high growth or startup environment(s)
• Experience in fintech or payments space
• Experience in healthcare space
• Experience with motion design or animations
• Experience using testing, experimentation and research to inform design decisions

At Paytient, one of our values is to grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.