Product Business Support Specialist

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of the Product Business Support Specialist is to partner cross functionally in the execution of insurance product design, implementation, and project management. This role will facilitate effective planning and execution of product business solutions that align to overall department and company strategy. This role will serve as a liaison between business and technology subject matter experts to coordinate and implement projects and solutions to meet business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides project management for product business solutions, from end-to-end, to ensure that project objectives are met.

• Partners with business leaders and executives to identify gaps in processes, write requirements and define project roadmap(s) aligned with company strategy.
• Elicits, analyzes, and documents detailed business solutions that arise from changes across multiple teams and systems.
• Works with business partners to plan and convert project roadmap(s) into phases and workstreams.
• Gathers rates, rules, and forms requirements (proprietary or ISO based) from Product and Actuarial teams and coordinates with IT and Underwriting (UW) implementation liaison(s) as needed to align regulatory filings and effective dates across multiple systems.
• Coordinates updated requirements as filing objections may change rates, rules, or forms implementation.
• Works with business and technical subject matter experts to track dependencies and gaps in processes and clearly define and document solutions.
• Works with participating business and technical teams to ensure proper resource allocation to achieve the successful outcome of product business solutions.
• Creates touch points and provides updates to stakeholders regarding project objectives, schedule, status, conflicts, and dependencies.
• Pro-actively monitors project activities, resource constraints, and working team progress. Communicates with IT and other partners any issues that require attention.

Coordinates Product and Actuarial user acceptance testing (UAT) and user access to appropriate environments.

• Coordinates test case documentation with UW and Product and logs test case results.
• Ensures test errors are reported with appropriate documentation to IT partners.
• Follows up with IT for timing and resource availability for testing fixes with business subject matter experts.
• Provides support for UAT and test defect resolution. Coordinates and documents test cases and results to ensure accurate and timely reporting and re-testing of issues.

Supports implementation of product business solutions and provides post-implementation support of deployed business solutions.  

• Participates in coordinating the deployment and implementation of business solutions for product changes as they relate to rates, rules, and forms.
• Partners with PMO, IT, and Underwriting in planning and execution to align deployment deliverables.
• Communicate with LOB partners to resolve and align expectations where there are shared system impacts.
• Fast tracks progress of internal development work and provides support for feature enhancements, including documentation, and project management.
• Provides ongoing production support, including responding to user issues, collaborating with technical teams to analyze and resolve reported issues.
• Assigns, documents, and tracks business issues as they evolve through the entire implementation life cycle, ensuring resolution. Escalates delays and roadblocks and works with SMEs to ensure system implementation and business processes are aligned on effective dates and filed and approved for rates, rules, and forms.

SUPERVISORY RESPONISBILITIES

This role does not have supervisory responsibilities.

• Bachelor's degree from four-year college or university required with a major or emphasis in Business, Information Technology, Insurance, or related field. Additional experience may be considered in lieu of degree.
• Minimum 5 years of insurance experience required.
• Minimum 3 years of relevant technical insurance product (rates, rules, forms) experience required.
• Project management experience in prior roles desired.  

CERTIFICATES, LICENSES, REGISTRATIONS

• Chartered Property Casualty Underwriter (CPCU), Associate in Insurance (AINS) or other insurance industry designation desirable. Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or CAPM certifications a plus.

KNOWLEDGE AND SKILLS

• Knowledge of the insurance end-to-end process.
• Understanding of dependencies, process when changes are made in one area that affects others downstream.
• Outstanding communication and documentation skills, in both business process and technical formats required. 
• Expertise in project management techniques is foundational. 
• High level business knowledge in at least one functional business area is expected. 
• Working experience interacting with Information Systems and Technical Engineers is essential.
• Strong analytical skills, ability to create compelling business cases; Team-oriented focus; ability to conduct effective meetings with business and project teams; ability to create and interpret business user needs into specifications.  
• Understanding of the insurance product implementation lifecycles and experience in writing business requirements and business test specifications.
• Working knowledge of Jira, Confluence and Visio preferred.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. May be required to lift light objects. Requires normal or corrected vision and hearing corrected to a normal range.

WORK ENVIRONMENT 

This position operates in an office environment and requires the frequent use of computer, telephone, copier and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity.

#LI-NT1 #LI-Hybrid

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100% 

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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