Authentication Guarantee Team Lead (Day Shift)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We're looking for an Authentication Guarantee Team Lead to support daily eBay operations and inspire team excellence. You'll embody collector obsession by ensuring every item is handled with care, get it right every time, and bring out the best in everyone through coaching and feedback. This role requires someone who leads with integrity and kindness, and isn't afraid to put the skunk on the table when challenges arise.
 

You'll report to the Supervisor, eBay and work from our Santa Ana, CA office. The schedule for this position is Monday - Friday, 6am - 2:30pm.
 

• Support and oversee daily eBay AG operations, ensuring we work backwards from collector needs and maintain the highest standards—because getting it right is non-negotiable

• Monitor team performance and report on metrics (exceptions tracking, inbound/outbound mail, accuracy), providing accurate data for informed decisions

• Seek feedback early and often—listen to team members, resolve conflicts with empathy, escalate when necessary, and always assume positive intent

• Set clear team goals with supervisors and eBay leadership, starting with why to ensure everyone understands the goal and problem we're solving

• Recognize high performance and reward accomplishments, reinforcing our culture of excellence

• Discover training needs and provide coaching that fosters continuous learning and helps team members pursue long-term careers

• Put the skunk on the table—share challenges transparently and early to address issues before they escalate

• Collaborate with internal and external partners to ensure seamless operations aligned with our collector-first mission

• Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed

• Lead by example and champion all company policies, including safety, attendance, and security
   

• Experience: 4-6 years in collectibles grading/authentication, fragile item mail processing or shipping, art/antiques handling, or similar role, plus 2 years supervising staff including hiring, scheduling, performance reviews, and personnel recommendations OR completion of internal training program

• Lead with integrity—makes honest, ethical decisions because trust is our brand

• Kind and respectful—assumes positive intent, provides constructive feedback, and creates an inclusive environment

• Exceptional communicator (written and verbal) who articulates ideas clearly and justifies decisions confidently

• Decisive problem-solver with high emotional intelligence who plays to win the game through long-term thinking

• Expert in fragile item handling—trains others on methodologies to handle delicate items without damage

• Highly organized and detail-oriented with focused attention—you "sweat the small stuff" and conduct research meticulously

• Effective at conflict resolution, breaks down problems into foundational truths, and questions assumptions

• Empowers teams through coaching, delegation, fostering continuous learning, and building morale

• Thrives in fast-paced environments, manages time effectively, and maintains a positive attitude

• Punctual, prepared, responsible, and adaptable with strong teamwork skills and self-awareness

• High school diploma or equivalent education background preferred, or equivalent work experience
   

Physical Demands:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

• Hand Use: Regular hand use for various tasks.

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

• Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.

• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Range: The hourly range for this position begins at $25.75 - $30.25. Entry level operations positions generally start at an hourly rate of $16.80. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

 
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.