Principal Product Designer, Coach

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

The industry is going through an unprecedented transformation, and we’re at the forefront. We are currently building SoFi Coach—our most ambitious initiative yet. SoFi Coach is an AI-native, agentic layer that will live across every SoFi product, transforming our platform from a set of financial tools into a proactive personal wealth manager. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, and we're looking for a pioneer to help us build the future of autonomous finance.

We’re looking for something new for SoFi: a Principal Product Designer (IC6) who makes agentic capabilities happen.

In one sentence — we want you to lead the design and execution of SoFi Coach, turning speculative AI capabilities into validated, agentic experiences that help our members get their money right. You will collaborate with Directors and VPs to influence cross-company strategy while staying deep in the weeds to prove what’s possible.

• Lead the SoFi Coach vision: Define the interaction patterns and UX strategy for a conversational interface that proactively manages debt, investments, and wealth optimization.
• Build to inspire: Create functional prototypes and MVPs using AI-native workflows (Claude Code, Cursor, etc.) to demonstrate "magic moments" to stakeholders and engineering partners.
• Act as an "un-invasive innovator": Partner with core engineering and product teams (Lending, Invest, Money) to accelerate their AI roadmaps without creating organizational friction.
• Push the possible: Use your technical savvy to challenge the status quo, pushing engineering teams to achieve higher craft and more ambitious execution in our AI implementations.
• Evolve the craft: Help lead the evolution of SoFi’s internal AI-enabled design workflow, creating skills and agents that benefit the entire design organization.
• Evangelize AI-native design: Contribute the frameworks and "vibe-coding" patterns that will drive AI product development company-wide.

You are as much a technical founder as you are a product designer; at your core you are a problem solver, a craft virtuoso, and an AI-Native Builder. You move with a speed that defies traditional design lifecycles, collapsing the gap between a Figma mock and a functional prototype.

You thrive in high-velocity, high-impact teams, showcasing an entrepreneurial mindset and adaptability born from startup or high-growth environments. You are a power user of the modern AI development stack (Claude Code, Cursor, etc.), and you use these tools to build experiences that were impossible twelve months ago.

You are driven by impact that isn’t just tangible but meaningful. Helping everyday people build healthy money habits resonates with you; you believe that helping a family get out of debt, buy their first home, or optimize their tax strategy is a profound responsibility. That tension between rapid progress and high-stakes responsibility excites you.

• 10+ years of experience as a Product Designer, Technical Founder, and/or Design-Engineer, with a proven track record of driving 0-to-1 initiatives for high-scale consumer products.
• A "builder" portfolio: A public or private collection of functional projects you have personally built or contributed to using code and AI tools.
• Mastery of AI tooling: You are a power user of Claude Code, Cursor, and similar environments for rapid, iterative development.
• Strategic gravitas: Experience influencing cross-functional strategy at the executive level in a complex, fast-moving organization.
• Technical literacy: A strong understanding of software architecture, APIs, and agentic systems to ensure your contributions are both visionary and feasible.

• Founded or grew a business or side hustle as a product/design thinker.
• Experience driving impact within a highly-regulated industry (Fintech, Healthtech, etc.).
• Deep experience with Agentic AI architectures, tool-calling logic, and RAG implementations.
• Professional background that blurs the lines between Design and Full-Stack Engineering.