Principal Engineering Program Manager IS - Voice Services - Remote

Principal Engineering Program Manager - Remote

The Principal Engineering Program Manager will work with their Engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. The scope of this role is both broad (across a business unit) and deep (in terms of technical, process and continuous improvement required to develop and build enterprise wide IS services). Their responsibilities span the life of the solution or service and include collaboration with Engineering and business stakeholders, engaging with caregivers, working with Engineering to define the solution or service, managing the release, establishing the solution/service's identity in the ecosystem, and connecting with and supporting the caregiver community. This role requires deep contact center knowledge and familiarity with leading contact center projects, strategy, and architecture.  Expertise in Cisco/Webex strongly preferred.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• minimum 8 or more years of related contact center experience

Preferred Qualifications: 

• Master's Degree or an equivalent combination of education and experience
• Experience in a Healthcare environment.

Salary Range by Location:

AK: Anchorage: Min: $68.33, Max: $116.36

AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29

California: Humboldt: Min: $71.23, Max: $121.29

California: All Northern California - Except Humboldt: Min: $79.92, Max: $136.08

California: All Southern California - Except Bakersfield: Min: $71.23, Max: $121.29

California: Bakersfield: Min: $71.23, Max: $121.29

Montana: Except Great Falls: Min: $55.01, Max: $93.68

Montana: Great Falls: Min: $52.12, Max: $88.75

New Mexico: Min: $55.01, Max: $93.68

Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47

Oregon: Portland Service Area: Min: $68.33, Max: $116.36

Texas :Min: $52.12, Max: $88.75

Washington: Western - Except Tukwila: Min: $71.23, Max: $121.29

Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36

Washington: Clark County Washington: Min: $68.33, Max: $116.36

Washington: Tukwila: Min: $71.23, Max: $121.29

Washington: Eastern: Min: $60.81, Max: $103.54

Washington: Southeastern: Min: $63.70, Max: $108.47

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons

About Us
About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.