Provides executive-level architectural and advisory leadership for ServiceNow ePro transformation programs. Builds trusted relationships with senior clients, aligns business strategy with enterprise architecture and governance, recommends solutions, develops roadmaps and business cases, and supports sales planning and partner relationships. Creates technical presentations and white papers, presents at industry forums, mentors consultants, leads knowledge transfer, and influences cross-functional teams delivering complex ServiceNow initiatives.
Description
The Principal Advisory Consultant - ServiceNow (CTA/CMA) provides executive-level architectural leadership across transformation programs, aligning business strategy, enterprise architecture, governance, delivery teams, and executive stakeholders around a unified implementation vision. This role partners with the sales account team, the digital integrations team, and works directly with CDW clients to build trusted advisor relationships, understand business challenges, and recommend ServiceNow-based e-Pro solutions that drive client business outcomes.
What You Will Do:
* Partners with the sales account team and works directly with CDW (internal) clients. The role builds trusted advisor relationships with executive-level clients, understands a client's business challenges, and proposes ServiceNow-based solutions resulting in client business outcomes.
* Partners with the Digital Integrations team focused on in-store apps, ServiceNow ePro capabilities, and other API related projects.
* Client-facing work will include, but not be limited to:
* Researching current and emerging technologies, evaluating alternatives, making recommendations, and presenting to executive-level leadership.
* Prepares white papers and presentations for current and prospective clients on ServiceNow-based ePro solutions.
* Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and Business Technology Consulting firm.
* Collaborates with CDW Practices and business partners.
* Identifies and articulates a ServiceNow solution client business value proposition, including return on investment (ROI) and time to value (TTV).
* Sales Planning - Works with management and sales teams to develop account prioritization and support strategies to ensure a long-term trusted relationship status.
* Partner Relationship Management - Develops healthy and trusted relationships with key partners in their assigned area of responsibility (AOR).
* Training - Maintains and executes a professional development plan to enhance skills.
* Is a mentor to SNS ePro coworkers in applying consulting skills, experience, and knowledge for project design, analysis, and project coordination of services or products.
* Administrative Overhead - Responds to emails and phone calls, completes timecards and expense reports promptly, and completes client and AOR business reviews, as required.
What We Expect of You:
* Bachelor's degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 7+ years of consulting experience OR 10+ years of equivalent consulting experience.
* ServiceNow Certified Technical Architect/Certified Master Architect certification required.
* Extensive experience partnering with executive-level clients and stakeholders.
* Establish and execute a vision for ServiceNow App store customer capabilities.
* Ability to apply deep technical expertise to business strategy through the development of service offerings, go-to-market strategies, business planning, and the growth of advisory, professional, and managed services practices.
* Expertise in enterprise architecture, platform strategy, governance frameworks, and roadmap development to drive business and technology outcomes.
* Ability to communicate technical and strategic concepts effectively to diverse audiences, including executives, business leaders, and technical teams.
* Strong judgment and analytical skills with the ability to assess technical, operational, and business risks and make sound recommendations.
* Ability to manage multiple priorities and perform effectively under tight deadlines in a fast-paced environment.
* Experience developing and executing long-range project plans, strategic roadmaps, and delivery schedules for complex initiatives and emerging solution offerings.
* Capability to lead technical knowledge transfer, mentoring, and enablement activities for clients and internal teams.
* Strong leadership, delegation, team development, and personnel management skills.
* Excellent communication, presentation, and facilitation skills, with experience presenting to audiences ranging from small teams to executive leadership.
* Self-motivated with the ability to work independently while influencing cross-functional teams and key stakeholders.
* Expertise in technical writing, including architectural designs, strategic recommendations, governance frameworks, and executive-level documentation. Pay range: $168,000 - $240,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
The Principal Advisory Consultant - ServiceNow (CTA/CMA) provides executive-level architectural leadership across transformation programs, aligning business strategy, enterprise architecture, governance, delivery teams, and executive stakeholders around a unified implementation vision. This role partners with the sales account team, the digital integrations team, and works directly with CDW clients to build trusted advisor relationships, understand business challenges, and recommend ServiceNow-based e-Pro solutions that drive client business outcomes.
What You Will Do:
* Partners with the sales account team and works directly with CDW (internal) clients. The role builds trusted advisor relationships with executive-level clients, understands a client's business challenges, and proposes ServiceNow-based solutions resulting in client business outcomes.
* Partners with the Digital Integrations team focused on in-store apps, ServiceNow ePro capabilities, and other API related projects.
* Client-facing work will include, but not be limited to:
* Researching current and emerging technologies, evaluating alternatives, making recommendations, and presenting to executive-level leadership.
* Prepares white papers and presentations for current and prospective clients on ServiceNow-based ePro solutions.
* Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and Business Technology Consulting firm.
* Collaborates with CDW Practices and business partners.
* Identifies and articulates a ServiceNow solution client business value proposition, including return on investment (ROI) and time to value (TTV).
* Sales Planning - Works with management and sales teams to develop account prioritization and support strategies to ensure a long-term trusted relationship status.
* Partner Relationship Management - Develops healthy and trusted relationships with key partners in their assigned area of responsibility (AOR).
* Training - Maintains and executes a professional development plan to enhance skills.
* Is a mentor to SNS ePro coworkers in applying consulting skills, experience, and knowledge for project design, analysis, and project coordination of services or products.
* Administrative Overhead - Responds to emails and phone calls, completes timecards and expense reports promptly, and completes client and AOR business reviews, as required.
What We Expect of You:
* Bachelor's degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 7+ years of consulting experience OR 10+ years of equivalent consulting experience.
* ServiceNow Certified Technical Architect/Certified Master Architect certification required.
* Extensive experience partnering with executive-level clients and stakeholders.
* Establish and execute a vision for ServiceNow App store customer capabilities.
* Ability to apply deep technical expertise to business strategy through the development of service offerings, go-to-market strategies, business planning, and the growth of advisory, professional, and managed services practices.
* Expertise in enterprise architecture, platform strategy, governance frameworks, and roadmap development to drive business and technology outcomes.
* Ability to communicate technical and strategic concepts effectively to diverse audiences, including executives, business leaders, and technical teams.
* Strong judgment and analytical skills with the ability to assess technical, operational, and business risks and make sound recommendations.
* Ability to manage multiple priorities and perform effectively under tight deadlines in a fast-paced environment.
* Experience developing and executing long-range project plans, strategic roadmaps, and delivery schedules for complex initiatives and emerging solution offerings.
* Capability to lead technical knowledge transfer, mentoring, and enablement activities for clients and internal teams.
* Strong leadership, delegation, team development, and personnel management skills.
* Excellent communication, presentation, and facilitation skills, with experience presenting to audiences ranging from small teams to executive leadership.
* Self-motivated with the ability to work independently while influencing cross-functional teams and key stakeholders.
* Expertise in technical writing, including architectural designs, strategic recommendations, governance frameworks, and executive-level documentation. Pay range: $168,000 - $240,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Similar Jobs at CDW
Information Technology
Own the strategy, roadmap, backlog, prioritization, and lifecycle management for CPQ hardware and software products. Partner with technical teams, sellers, operations, finance, and senior stakeholders to define requirements, validate hypotheses, track KPIs, and deliver scalable solutions. Lead agile planning, including Program Increments, feature backlogs, WSJF prioritization, sprint plans, and release notes. Conduct market research, user interviews, presentations, and product demonstrations while driving process improvements and product growth.
Top Skills:
AgileCertinia PsaKanbanLucidchartMS OfficePowerPointSafeSalesforce CpqSalesforce CRMSalesforce Revenue CloudScrumZuora
Information Technology
Consult with clients to design, implement, configure, test, troubleshoot, and support physical security systems, including video surveillance, access control, sensors, and integrations. Develop network architectures, lead design workshops, execute test plans, document solutions, and serve as a technical customer contact. Support project delivery, sales engagements, upgrades, and complex hardware/software problem resolution while managing timelines, expenses, and customer expectations. Travel and occasional off-hours work are required.
Top Skills:
Access Control SystemsAxisEnvironmental SensorsGenetecIot DevicesLanMeraki MvMilestoneNetwork SecurityVerkadaVideo Surveillance SystemsWan
Information Technology
Leads and develops a team of Account Managers, Account Executives, and Client Executives. Responsibilities include hiring, coaching, sales planning, territory assignment, customer and partner engagement, performance management, and achieving segment sales and profit goals. The role analyzes sales data, manages operating plans, supports customer outcomes, and drives team adoption of AI-enabled practices. Travel to customer meetings may reach 20%.
Top Skills:
Crm Tools/Software
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
