Jobs at CDW

Provides Tier 1 and Tier 2 service desk support in a secure environment. Responsibilities include ticket intake and management, desktop and endpoint troubleshooting, Microsoft Office and application support, account and access assistance, basic network triage, user communications, VIP support, documentation, and escalation of complex issues to Tier 3 teams. Requires an active TS/SCI clearance and enterprise end-user support experience.

Drives growth of CDW’s security portfolio among state and local government customers. Builds executive relationships with CIOs and CISOs, leads security opportunities from discovery through close, and positions broad security solutions across identity, cloud, risk, compliance, threat management, and secure infrastructure. Partners with sales teams, solution architects, delivery teams, vendors, and public-sector stakeholders to develop integrated solutions, manage procurement cycles, coordinate events, and maintain accurate forecasts. Regional travel is required as needed.

Leads medium- to large-scale technology projects and programs from planning through delivery, managing scope, schedules, budgets, risks, quality, profitability, and client relationships. Serves as a trusted technology consulting partner, coordinates cross-functional and third-party teams, supports presales, ensures Statement of Work commitments, and applies formal and Agile methodologies. Coaches project managers, improves PMO processes, and uses Jira, Azure DevOps, and Microsoft Project to drive successful outcomes.

Sell and grow enterprise Google Workspace solutions by developing sales strategies, identifying and qualifying prospects, managing full sales lifecycles, building client and partner relationships, coordinating internal resources, forecasting pipeline, and achieving revenue and profitability targets. The role requires consultative enterprise sales experience, strong relationship-building and communication skills, proven quota performance, Salesforce proficiency, and travel as needed.

Supports managed services operations through data analysis, recurring reports, dashboards, process documentation, root cause analysis, and workflow improvements. The role identifies trends and variances, maintains reporting accuracy, gathers business requirements, supports new operational tools and processes, and collaborates with stakeholders to improve service delivery. A bachelor’s degree or four years of work experience is required, along with Excel proficiency and strong analytical, communication, organizational, and problem-solving skills.

Supports sales teams and customers by discovering networking needs, recommending and presenting networking solutions, explaining technical concepts, routing opportunities, supporting go-to-market strategies, and maintaining partner and specialist relationships. The role requires advanced networking expertise, knowledge of adjacent technologies, technical presentations, certifications, and the ability to translate complex solutions for technical and non-technical audiences.

Leads complex multi-client Microsoft 365 managed services engagements, providing architecture, technical delivery oversight, issue resolution, client guidance, workshops, documentation, roadmap recommendations, and technical sales support. Supports 24x7 operations, ITIL and ITSM processes, SLA delivery, cross-functional collaboration, mentoring, root-cause analysis, and client relationship management across Microsoft 365 workloads and security solutions.

Build and support enterprise data ingestion, transformation, modeling, and integration solutions using Microsoft Fabric and Azure data services. Develop batch, API, file, database, and event-driven pipelines; create dimensional and curated data models; write and optimize SQL; resolve data-quality and pipeline issues; and support production workloads. Collaborate in Agile engineering processes using GitHub, Azure DevOps, CI/CD, code reviews, and reusable development standards.

Designs, deploys, and optimizes private cloud and software-defined data center solutions using VMware Cloud Foundation. Provides technical leadership, customer guidance, solution validation, documentation, automation, cloud operating model standards, and mentorship. Develops VCF Operations dashboards, alerts, costing models, and capacity-management capabilities while supporting implementation, risk management, customer acceptance, and enterprise consulting delivery.

Leads and develops a team of Sales Specialists, drives revenue and profitability, executes sales strategies, manages territories, and builds customer and partner relationships. The role oversees performance management, coaching, recruiting, employee engagement, business planning, sales analytics, and operational execution while collaborating with field sales teams, vendors, and internal stakeholders to achieve organizational objectives.

Delivers virtual and in-person Google for Education training, workshops, certifications, and customized customer engagements. Manages projects from scoping through implementation, provides technical and pre- and post-sales support, develops presentations and documentation, gathers customer feedback, recommends upgrades, and maintains expertise in Google Workspace for Education, administration, security, Chrome, migrations, and provisioning. The role requires extensive systems administration experience, strong customer service, presentation skills, and travel to client sites.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting customer issues, managing tickets and SLAs, escalating complex problems, training school IT administrators, creating documentation, and maintaining certifications. The role also supports customer satisfaction, team productivity, cross-functional initiatives, and ongoing technology learning.

Leads marketing technology architecture, integrations, platform governance, and technical enablement. Designs cloud-native, API-driven solutions across Adobe, Salesforce, CDP, CRM, analytics, and AI platforms; oversees data models, identity resolution, observability, security, and operational health. Manages roadmap prioritization, budgets, vendors, implementations, and a technical team. Establishes AI governance and enables responsible use of generative, predictive, and agentic capabilities across marketing and customer engagement workflows.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Leads Technology financial management across budgeting, forecasting, cost allocation, cloud and AI consumption, vendor spend, contract labor, capitalization, and reporting. Designs standardized processes, controls, taxonomies, workflows, and operating rhythms; automates reporting; improves reconciliation and data quality; and drives cross-functional cost optimization initiatives. Partners with Technology, Finance, Sourcing, engineering, vendors, and senior leadership to improve forecast predictability, financial visibility, cost control, and decision-making.

Leads technical consulting, architecture, solution design, implementation, and support for complex managed services environments. Advises clients, supports technical sales, leads design workshops, mentors engineers, evaluates emerging technologies, and oversees infrastructure upgrades. Provides expert troubleshooting, root cause analysis, automation, documentation, training, and project coordination across networking, data center, virtualization, storage, systems, and security environments. Participates in on-call coverage and maintains service-level commitments.

Provides Microsoft infrastructure and cloud support for managed-services customers. Troubleshoots Copilot, Microsoft 365, Azure, Exchange, Windows Server, Active Directory, SCCM, and Intune issues in a case-based environment. Manages service requests, documents resolutions, meets service-level commitments, collaborates with customers and Microsoft support, participates in on-call coverage, contributes to infrastructure projects and documentation, and mentors peers.

Drives growth for F5 partner solutions by collaborating with sales teams, customers, and partner stakeholders. Builds pipeline, identifies target accounts, supports large transaction sales cycles, delivers presentations and training, forecasts sales, develops go-to-market plans, and coordinates legal and financial agreements. Serves as a subject matter expert while influencing executives, technical teams, procurement, and internal leadership to expand business and exceed sales targets.

Leads Professional Services delivery for customer experience technology solutions across an assigned region. Oversees team performance, development, utilization, profitability, service quality, and client satisfaction. Partners with Sales, architects, engineers, technology vendors, and executives on estimates, strategic planning, solution reviews, and escalations. Develops complex project plans, supports enterprise technology implementations, and drives adoption of AI-enabled practices. The role includes approximately 15% billable strategic oversight and requires travel to company or client locations as needed.

Implements and supports enterprise AI infrastructure platforms across client environments. Configures Kubernetes, workload schedulers, GPU resource governance, containers, observability, security, and related platform services. Performs discovery, deployment, integration, upgrades, troubleshooting, validation, documentation, and knowledge transfer. Collaborates with cross-functional technical teams, contributes to implementation plans and Statements of Work, manages project deliverables, and provides client-facing consulting support. Travel and occasional extended or weekend work may be required.