Easy Apply
Easy Apply
This role involves managing high-net-worth member relationships, driving performance in Premier Banking, coaching staff, and ensuring compliance with services.
First Entertainment Credit Union is seeking a Premier Relationship Manager to lead the A‑List Premier Banking program. This Premier Relationship Manager will drive strategy, performance, and portfolio growth while delivering an exceptional, concierge-level experience.
As the Manger of the Premier Banking function, you will manage and deepen complex member relationships as well as coach and develop team members. You will also collaborate with Wealth Management, Real Estate, Business Banking, and internal partners to deliver comprehensive, member-centric solutions.
This is a full-time opportunity requiring at least 4 days in the office in Hollywood, CA and will report to the Sr. Director, Sales. The targeted salary for the role in California is between $100k to $125k.
Responsibilities
· Provide strategic leadership and oversight of the A‑List Premier Banking function, driving performance, service excellence, and long-term growth.
· Cultivate, deepen, and manage relationships with high-net-worth members, including select complex portfolios, serving as a trusted financial advisor.
· Engage in targeted outbound calling strategies to the top 15% of the portfolio to drive growth and deepen relationships.
· Leverage advanced problem-solving and analytical skills to research, ideate, and deliver creative solutions to complex challenges.
· Coach, mentor, and develop Premier Relationship Specialists to ensure team success and professional growth.
· Accelerate portfolio expansion through deposit, loan, digital adoption, and share-of-wallet growth initiatives.
· Monitor KPIs, pipelines, and portfolio performance, implementing strategies to achieve growth targets and service benchmarks.
· Actively manage and retain a portfolio of high-net-worth clients, ensuring personalized engagement and exceptional member experience.
· Resolve escalated member concerns with urgency, professionalism, and a commitment to service excellence.
· Ensure strict adherence to Credit Union policies, procedures, and all regulatory requirements.
· Represent the Credit Union at high-profile events, business development functions, and industry associations to expand Private Client Group membership.
· Maintain meticulous documentation and compliance standards while supporting continuous improvement initiatives.
· Perform additional responsibilities as needed to support organizational objectives.
At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
Requirements
· A high school diploma is required. Bachelor’s degree in Business, Finance, or related field, or equivalent experience highly preferred.
· Minimum 8 years of experience in financial services or relationship management.
· Minimum 3 years of people leadership or supervisory experience.
· In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
· Prior experience working with high-net-worth clients highly required.
· An active MNLS License preferred.
· Strong relationship management, sales, and marketing skills.
· Strong understanding of credit policies, and the private banking market.
· Ability to structure and negotiate complex loan transactions.
· Proven ability to build trust, influence outcomes, and drive growth.
· Excellent communication, organizational, and problem‑solving skills
· Thorough knowledge of regulations applicable to essential responsibilities.
· Effective communication skills across all levels of audience.
· Proficiency with Microsoft Office products as well as core banking systems required.
· Flexibility and availability to address members’ financial needs after standard business hours.
· Reliable transportation and ability to attend after-hour networking events.
Top Skills
MS Office
First Entertainment Credit Union Los Angeles, California, USA Office
6735 Forest Lawn Drive, Los Angeles, CA, United States, 90068
Similar Jobs at First Entertainment Credit Union
Financial Services
The Premier Relationship Specialist provides high-touch service to A-List members, handles account management, fosters relationships, and meets financial needs.
Top Skills:
MS Office
Financial Services
The Director of Digital Marketing will lead digital marketing campaigns, optimize performance, leverage data for insights, and enhance user engagement across platforms. This role involves overseeing social media strategy, website management, and marketing technology to achieve growth goals.
Top Skills:
HTMLSeoSocial Media Scheduling And Analytic ToolsWordpress
Financial Services
The Director of Fraud & Investigations leads fraud risk management, ensuring compliance and operational effectiveness in fraud prevention and investigations at the credit union.
Top Skills:
Case Management PlatformsFraud Detection SystemsMS OfficeTransaction Monitoring Tools
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
