Manage inbound and outbound calls, follow up with leads and inquiries, convert prospects into booked appointments, coordinate scheduling across multiple med spa locations, document client interactions, track sales activity and conversion metrics, and support promotions, re-engagement campaigns, and appointment reminders. Collaborate with clinic and front desk teams to ensure smooth client handoffs.
About the Role
Deluxe Med Spa is looking for a Phone Sales Associate to manage inbound and outbound calls, convert leads into booked appointments, and make sure no inquiry goes unanswered. You'll be based primarily at our Brea location while supporting phone operations across multiple Deluxe sites — a good fit for someone who's organized, persuasive on the phone, and comfortable working in a fast-paced, multi-location environment.
This role also offers a path to advance into our Aesthetic Sales Consultant position for candidates who build a strong track record.
Responsibilities
- Answer and manage inbound calls promptly and professionally
- Follow up on missed calls, web inquiries, and leads without delay
- Convert prospective clients into booked appointments through consultative phone sales
- Coordinate scheduling across Deluxe locations using practice management software
- Maintain accurate documentation of client interactions, follow-ups, and lead status
- Collaborate with clinic managers and front desk teams to ensure a smooth client handoff
- Track and report on lead volume, conversion rates, and call activity
- Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders
Requirements
- Excellent English communication skills, written and spoken — required
- Mandarin Chinese proficiency, written and spoken — strongly preferred
- 1+ year of phone sales, customer service, or reception experience; med spa, aesthetics, or healthcare background preferred
- Confident phone presence with strong sales instincts
- Strong organizational skills and ability to manage high call and follow-up volume
- Comfortable working across multiple locations and teams
- Proficiency with scheduling or CRM software (Zenoti experience a plus)
- On-site in Brea or Diamond Bar minimum 4 days/week
- Available Monday - Friday
Growth Opportunity
Strong performers in this role have the opportunity to advance into our Aesthetic Sales Consultant position, which comes with higher earning potential and expanded client-facing responsibilities.
Compensation
- $20–22/hr + Commission
Benefits
- 401(k)
- Health insurance
- Paid time off
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