Performance Management Associate - Chase Travel

Job Description
Join Chase Travel as a Performance Management Associate and help shape the future of travel servicing through data-driven insights and strategic collaboration. In this dynamic role, you'll be at the forefront of optimizing team performance and driving impactful change, working closely with leaders and cross-functional partners to elevate both employee development and customer experience.
As a Performance Management Associate within Chase Travel, you will play a critical role in exploring and understanding information, generating compelling insights that inform and support servicing. You will work with stakeholders to determine business requirements and priorities, and will be accountable for leading initiatives, facilitating information gathering, analysis, documentation, and presentation of findings to all levels of business stakeholders. In this role, you will collaborate closely with reporting teams to uncover trends, provide repeat and ad-hoc reporting, and support Leadership Development.
The ideal candidate will be a collaborative yet independent thinker, capable of working across cross-functional teams to develop optimization, integration, and readiness plans that impact Travel Advisors, Leadership, and our Chase Travel customers. The individual chosen for this role will also perform analysis of requested changes, ensuring a full understanding of impacts and identifying any gaps or opportunities that exist.
Job responsibilities:

• Partner with Servicing Leadership and provide performance updates including trends.
• Conduct data analysis to develop tools for ongoing Supplier Relations tracking.
• Identify trends and issues to optimize resources and efficiency. Collaborate with teams to integrate insights into planning, enhancing decision-making and managing advisor change saturation.
• Collaborate with cross-functional teams within Chase Travel and across the Firm including PMO, Learning & Development, Workforce Management, Service Strategy, Servicing Product, Controls, legal and other areas within CCB, in executing comprehensive servicing integration and readiness plans.
• Communicate updates, progress, and risks related to readiness to senior leadership and other relevant stakeholders.
• Manage Performance Management assigned tasks, prioritize initiatives and track advisor saturation.
• Provide analytical support for implementation of Leadership development into actionable initiatives and follow-through for adoption to ensure retention of critical talent.
• Analyze Employee Satisfaction for employee recognition - with a focus on employee development and mobility.
• Build and analyze reporting to enhance overarching employee development - through all levels of the organization.
• Support enterprise-wide service-learning development and educational programs and processes to achieve business goals, incorporating measurement, reporting, engagement tracking, adoption analysis, and outcome analytics. Programs would include but not limited to LEAP, JEP, VP Academy, and Rising Stars.

Required qualifications, capabilities, and skills

• Demonstrated ability to conduct data analysis and interpret complex data sets, with proven expertise equivalent to 2+ years of experience.
• Bachelor's degree in a strategic, financial, a related field, or equivalent work experience.
• Advanced proficiency in using automation technologies to optimize processes and implement business strategies.
• Demonstrated ability to coach and guide team members, fostering a culture of continuous learning and growth.
• Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.
• Advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes.
• Ability to interact independently and present to various levels of senior management.
• Excellent written and verbal presentation skills.
• Capable of managing and prioritizing multiple initiatives in a dynamic environment with tight timelines.
• Possess superior strategic, process improvement, and problem-solving skills.

Preferred qualifications, capabilities, and skills

• Experience in Travel operations highly preferred.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.