People Operations Partner

At Modern Animal, we’re on a mission to build the future of veterinary care, together. Our core values are the foundation of everything we do. We believe in Staying Curious—exploring new ways to grow and challenging ourselves to reach new heights. As part of our People Support team we’re looking for  a People Operations Partner  (POP) who’s ready to embrace opportunities to learn, build, and transform the way veterinary care works.

In this role, you’ll Set Our Own Bar as you deliver top-notch benefits administration, streamline immigration processes, and implement data-driven HR solutions. You’ll bring a growth mindset, striving for excellence and continuously finding new ways to enhance efficiency and support team members. Whether it’s processing benefit enrollments or building insightful HR dashboards, you’ll aim higher, pushing yourself and others to exceed expectations.

We believe in Doing the Right Thing, and you’ll bring that value to life by delivering HR support with transparency, honesty, and respect. Through HR Help our HRSD, you’ll Communicate with Care, providing timely answers, creating self-serve resources, and ensuring team members feel heard and valued. And when challenges arise, you’ll roll up your sleeves and Get Sh*t Done, using your resilience and grit to tackle projects, solve problems, and make a real difference in the lives of our people.

If you’re ready to bring these values to life and contribute to a team that’s building something extraordinary, we’d love to hear from you!

What We’re Looking For:

• A go-getter who is passionate about people and driven to find solutions.
• A strong communicator with excellent interpersonal skills.
• A problem-solver who can think critically and make data-driven decisions, driving timely decisions and mitigating risk. 
• An empathetic leader who can build trust and rapport with team members at all levels, influencing teams and contributing to business objectives. 
• A self-starter who is comfortable working independently and as part of a team, you will be able to work on strategies that may be partly defined. 

What you’ll be working on:

General HR Support & Employee Experience

• In partnership with People Experience Partner, manage the end-to-end employee lifecycle from onboarding to offboarding.
• Maintain accurate records and ensure policy adherence.
• Support People Support team initiatives, including building a centralized knowledge base and policy repository.
• Design and implement scalable HR policies, programs, and initiatives aligned with business goals.
• Collaborate with senior leadership to align HR strategies with organizational priorities.
• Utilize HR data and analytics to inform strategic decisions and workforce planning.

HRIS & People Analytics

• Optimize UKG Pro for data accuracy, reporting, and workflow automation.
• Use data to track key HR metrics (e.g., headcount, turnover) and support strategic planning.
• Create and maintain HR dashboards that provide actionable insights to leadership.

Benefits & Compliance Management

• Administer employee benefits programs (health, dental, vision, life, disability), ensuring compliance with ACA, COBRA, and other regulations.
• Lead annual Open Enrollment and manage benefit changes, enrollments, and terminations.
• Oversee leave of absence processes in partnership with TILT.
• Ensure compliance with employment laws through policy updates, risk mitigation strategies, and audits.
• Manage state disability documents.
• Provide expert guidance on complex compliance matters to leadership.

HR Service Delivery & Process Improvement

• Lead efforts to streamline and automate HR processes for greater efficiency.
• Develop and maintain internal process documentation and self-service resources.
• Oversee the HR Service Delivery System (HRSD) to ensure timely, effective support for team members.
• Monitor HRSD ticket trends to inform leadership and improve service delivery.

Payroll & Workers' Compensation

• Partner with payroll to ensure timely, accurate processing and regulatory compliance.
• Administer the company’s workers’ compensation program in coordination with The Hartford.

Immigration

• Manage the full lifecycle of immigration processes, including visa applications and green card petitions.
• Provide guidance to managers and team members on immigration policy, compliance, and trends.

Why you’d be a great fit: 

• Bachelor’s degree required 
• Minimum of 5+ years of experience in Human Resources and HR compliance 
• Experience in payroll support, benefit management or people operations is a plus
• Intermediate knowledge of HR best practices, policies and procedures 
• Preferred experience in healthcare or veterinary care
• PHR certification or SHRM preferred
• Operate with high emotional intelligence and exceptional communication skills
• Enthusiasm for solution-oriented thinking 
• Customer Focus: Exceed customer (team member) expectations, quality of products, services, and experience always present of mind
• Strong attention to detail and accuracy
• Ability to handle sensitive and confidential information with discretion
• Proficiency UKG Pro and Google Suite is a plus
• Passion for animal welfare and the veterinary industry

What you can expect from us: 

• Excellent medical, vision, & dental coverage with various options to choose from 
• Access to behavioral and mental health services through Spring Health
• 401k savings plan with a company match
• Flexible time off & paid parental leave
• Free membership to Modern Animal for your pets and discounts on extra services
• A collaborative team and effective team that will work together to build the future of veterinary care, together. 

Role Requirements:

• Hybrid role: 3 days in-office (Culver City, CA) and 2 days remote
• Based in Los Angeles, CA
• Ability to travel up to 10% to various clinic locations (currently, SF, TX, AZ, and CO, with future growth expected)

If you're a passionate and results-oriented HR professional who thrives in a fast-paced environment, we encourage you to apply.

The pay range for this position is $93,000 - $119,000 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.