People Business Partner

About the Job

As a People Business Partner at Pacsun, you will work closely with department leaders, executing strategic HR plans to further business goals, and creating a best place to work for employees.  The People Business Partner balances strategic partnership with hands-on execution, building strong relationships, driving efficiency, and creating an exceptional employee experience in a fast-paced retail environment.  The People Business partner provides  day-to-day support in administering human resources policies and programs covering a broad range of HR topics which include staffing, on-boarding, employee interactions & support, performance management, and learning & development A large component of the role works in partnership with corporate-based leaders within all functions and will be focused on  strategic organizational planning, employee relations, employee engagement, performance management, project management, and the company’s internal culture initiatives.

Key Responsibilities:

People Business Partnership & Organizational Design:

• Acts as a strategic partner, collaborating to strengthen work relationships, build morale, and increase productivity, retention, and engagement.
• Partners with leadership to align team structures and headcount planning with business priorities.
• Acts as an advisor to leaders on team structure, talent movement, and organizational planning.
• Manages and resolve complex employee relations issues, conducting thorough and objective investigations while ensuring compliance with legal and regulatory requirements.
• Drives the implementation of performance management process, coaching leaders on effective practices to enhance employee development and productivity.
• Advises leadership in appropriate resolution of employee relations issues.

Employee Experience & Engagement:

• Acts as a culture champion, partnering with leaders to foster inclusive, engaging, and supportive team environments where employees feel valued.
• Supports engagement initiatives, surveys, feedback, and action planning.
• Partners with leaders to mitigate retention risks and address underlying drivers to support team stability.

• Conducts exit interviews to determine reasons behind separations.  Use information to coach leaders and devise programs for increased retention statistics with a focus on employee engagement.

People Operations:

• Oversee HR Specialist in area of personnel files/ HRIS, unemployment, employment verifications, onboarding, and immigration authorization/ I9s.
• Maintains compliance with legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reports comply.
• Ensure fair, consistent, and compliant application of people policies and practices.
• Responds to inquiries regarding policies, procedures, and programs.
• Partners with Head of People on implementation and execution of HR programs and initiatives
• Acts with autonomy, make decisions, and act in accordance with company policies and procedures
• Manage relationships with HR Vendors relating to people operations, L&D, and engagement.
• Performs other related duties as assigned.

What it takes to Join:

• College degree required
• 8+ years of HR experience in a HR Generalist or People Business Partner role; People leadership experience preferred
• Outstanding interpersonal skills to effectively interface with employees at various levels of the organization and experience providing appropriate coaching and feedback as necessary
• Demonstrated success in improving processes and reducing friction across HR programs
• A bias for action and the ability to move seamlessly between strategic partnership and tactical execution
• Experience with medium to high-risk employee relations matters and relevant investigations
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively analyze, interpret, and present data (engagement, turnover, and other people-related metrics)
• Highly adaptable to a fluid and ever-changing fast-paced working environment, ability to flex style based on diverse teams of varying support needs
• Experience with HRIS systems and Microsoft Office applications preferred; UKG experience is a plus
• Having a team player mindset and willingness to contribute to the successful implementation of People team initiatives and programs
• PHR or SPHR certified through HRCI a plus

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality, setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range: ($98,600- $114,196)

Pac Perks:

• Flexible work from home options
• HQ workforce of 60%+ people of color
• Dog friendly office environment
• Beverages and snacks provided daily
• Onsite gym, volleyball court, ping-pong tables, and a skate park available on campus
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long-term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job. 

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.