Handles inbound member and provider calls and emails, educates members about advocacy processes, prioritizes claim inquiries, and documents interactions in internal systems.
Patient Intake Advocate (Customer/Member Support)
Description:
Handles inbound calls, addresses member/provider inquiries, and documents contact details.
Responsibilities:
- Answer main intake line and respond to emails/calls.
- Educate members about advocacy processes.
- Prioritize daily claim inquiries.
- Document interactions accurately in internal systems.
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