Partner Systems and Process Manager

We are looking for a Partner Systems & Process Manager to own and evolve Procore’s GTM partner systems and processes, including Salesforce, Salesforce PRM, Gong, Outreach, Demandbase, internal CS tools, and related platforms.

This role sits at the intersection of partner strategy, process design, and technology execution. You will play a critical role in shaping how our partner program operates, translating partner strategy into scalable processes and systems, and influencing the design of our end-to-end partner experience. As a key member of the GTM Technology & Process team, you will partner closely with Sales, Partner Operations, Channel Strategy, Marketing, CS, to drive process clarity, system optimization, and net-new partner capabilities.

This position reports to the Senior Director, GTM Systems and can be based remotely.

What you’ll do:

• Serve as a process and systems leader for Procore’s Partner Program, with deep ownership of how partner strategy is operationalized across tools, workflows, and data models.

• Influence and help shape partner program design.

• Act as a trusted advisor to Partner Ops and Channel Strategy on what should be standardized vs. configurable in systems.

• Lead the end-to-end implementation, evolution, and optimization of Salesforce PRM, ensuring it supports current and future partner motions.

• Propose and lead initiatives to implement new processes, optimize existing technologies and methodologies that enhance GTM experience and simplification

• Collaboration and Support: Partner with cross-functional stakeholders to understand business needs and translate them into technical solutions and handle inbound feature intakes, troubleshoot, and respond to them in a timely manner

• Provide expert guidance and training to users, promoting effective use of Salesforce and other GTM capabilities to achieve business goals.

• Continuous Improvement and Innovation: Stay abreast of industry trends, best practices, and platform updates to drive continuous improvement and innovation in customer experience strategies

• You will work with business and technical stakeholders to identify their business problems and drive appropriate functional solutions/approaches. Supports testing cycles (UAT, regression, system) and/or Training/Training Materials

What we’re looking for:

• A minimum of 8+ years experience with Salesforce Sales cloud and related platforms, with a proven track record in business process design and optimization

• Deep knowledge of Partner programs and operationalizing them

• Proven, end-to-end experience implementing and scaling Salesforce PRM

• 5+ years of experience in an enterprise product manager, GTM systems, RevOps, or similar role within a complex enterprise environment

• Mandatory: End-to-end experience implementing Salesforce PRM

• Deep understanding of the Lead-To-Quote business process (Campaigns, Lead, Account, Contact, Opportunity, Quote) and supporting technologies (Salesforce Sales Cloud, Marketing Cloud)

• Experience working in an agile development environment, with a proven track record of leading successful Salesforce projects from concept to delivery.

• Strong negotiation and stakeholder management skills, with the ability to challenge assumptions, defend system constraints and drive alignment on scalable solutions

• Excellent communication & interpersonal skills with the ability to collaborate with various business stakeholders to interpret & translate requirements, concise technical writing skills

• Bachelor’s degree preferred or equivalent work experience

Base Pay Range:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.