Partner Success Manager

The Partner Success Manager is a relationship-centered leader responsible for ensuring the long-term success of our customers. This high-impact role focuses on enterprise-wide engagement, strategic planning, and sustaining partnerships that support adoption, retention, and value realization across our product lines. This role works cross-functionally with Engagement, Clinical Solutions, Product, and Delivery teams to guide strategic partners toward meaningful, measurable impact with our tools.

This is a hybrid position based in Long Beach, CA. You’ll enjoy the flexibility of working remotely four days per week, while spending one day on-site at our beautiful office.

You’re a trusted partner and thoughtful communicator who builds strong relationships with people across roles, organizations, and systems. You understand the complexity of working in public health and behavioral health, and you’re comfortable navigating evolving priorities, stakeholder dynamics, and structural change. You know how to stay grounded in the mission while keeping an eye on the details that make or break a successful partnership.

You’re energized by collaboration and cross-functional problem solving. You can track moving pieces, see patterns across conversations, and connect dots between what partners are saying and what teams need to hear. You’re just as comfortable facilitating a strategic planning session as you are documenting a meeting or helping surface a risk early. You know how to bring people together around shared goals, and you’re not afraid to raise difficult questions when they matter most.

You're motivated by impact, trust, and making systems work better, not just for decision-makers, but for the people on the ground who rely on them every day.

• Serve as the primary point of contact for assigned customers, building long-term, trust-based relationships with program leaders, system stakeholders, and frontline champions.
• Develop a deep understanding of each partner’s programs, workflows, policy context, and organizational goals — and use this knowledge to guide partnership strategy and delivery.
• Lead ongoing joint planning and prioritization efforts with customer stakeholders to ensure alignment across shared goals, product roadmaps, and implementation timelines.
• Identify risks early — including adoption, engagement, or programmatic risks — and work cross-functionally to align on mitigation strategies.
• Collaborate with Engagement and Clinical Solutions teams to support strong product adoption and user experience across customer programs.
• Track, analyze, and report on customer health, satisfaction, and outcomes — and proactively recommend improvements to better support customer goals.
• Coordinate internal teams to ensure accountability on contract milestones, post-launch support, and future planning efforts
• Elevate customer perspectives internally to inform product design, delivery strategy, and roadmap planning.
• Facilitate standing meetings and strategic conversations with customer stakeholders — ensuring the right voices are at the table and next steps are clear
• Partner with Sales and Customer Strategy to identify opportunities for growth and expansion based on evolving customer needs.

• 3–5 years in Customer Success, Project/Program Management, or Implementation roles in healthcare or tech.
• Experience with enterprise accounts, strategic stakeholders, or large-scale partnerships
• Proven ability to build trusted relationships across diverse stakeholder groups
• Experience managing delivery timelines and stakeholder engagement in matrixed environments.
• Familiarity with EHR, CRM, or workflow products, preferably in behavioral health or human services.
• Strong communication and organizational skills, including comfort leading meetings and preparing presentations
• Familiarity with technology adoption in public service settings (e.g. counties, states, community-based providers)
• Ability to balance strategic thinking with operational coordination and follow-through
• Track record of managing change and supporting system-level initiatives

• Background in behavioral health, social work, public health, or a related human service discipline.
• Experience with workflow-based tools or enterprise software implementation.
• Familiarity with software development and delivery lifecycle (e.g. Agile, UAT, go-live).
• Experience navigating policy environments, compliance considerations, or funding dynamics in the public sector.

• Mission-driven teammates dedicated to improving lives by tearing down tech barriers.
• Diverse, inclusive culture where every voice is valued.
• Full medical, dental, vision, and life-insurance benefits.
• 401(k) with company match.
• Stock-option eligibility.
• Unlimited PTO and generous paid parental leave.
• Performance-based bonuses and career-development stipends. 
  

The anticipated base salary range for this position is $110,000 - $120,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits. Chorus Innovations is proud to be an equal-opportunity employer committed to building a diverse team. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. If you need assistance, email [email protected].