PACE RECEPTIONIST

SUMMARY OF POSITION:

The PACE Receptionist provides telephonic and in-person greeting to Participants enrolled in the NEMS Program of All-Inclusive Care for the Elderly (PACE).  He/she is the first point of contact with the PACE Center when Participants and visitors call or visit.  Duties include clerical, reception, and project-based work.

ESSENTIAL JOB FUNCTIONS:
 

• Greets Participants and visitors to the PACE Center.  Ensures everyone is checked-in and has appropriate identification.
• Answers the phone, provides general assistance, and transfers calls to the appropriate department/individual.
• Retrieves and responds to all voice and TTY messages.
• Assists with scheduling and tracking appointments for Participants and conducting appointment reminder calls.
• Receives and distributes incoming mail.  Processes inter-office and outgoing mail.
• Maintains schedules and processes for staff to utilize PACE resources, including meeting rooms, Participant facilities (showers, laundry), and vehicles.
• Assists with meeting scheduling, minutes, and logistics.
• Types correspondence, memos, and reports as directed.
• Maintains inventory of office supplies and replenishes as needed.  Assists PACE staff with ordering supplies through purchasing.
• Assists with running reports to support the daily operations of PACE
• Serves as a liaison between field workers (e.g., drivers and caregivers) and the center.
• Utilizes Epic appropriately and efficiently and serve as content and workflow expert for resolving issues and proposing solutions in Epic.
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS:

Required:

• High school diploma or equivalent.
• Current BLS and First Aid required
• Must be proficient in the use of computer systems and business software, including Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Must be detail oriented and have good typing skills.

Preferred:

• At least one (1) year administrative experience.
• Must have strong customer service skills and professionalism.  Prior customer service experience is a plus.
• Prior experience in a medical or healthcare setting is a plus.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluency in Cantonese is required.
• Fluency in other languages is an asset.

STATUS:

This is an FLSA non-exempt position.

This is not an OSHA high-risk position.