Outbound Inside Sales Representative

Who We AreJoin a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoVoted Top 100 Best Companies to Work for by Fortune!
Base plus commission/bonus opportunity with a Fortune 100 company!
You’re an energetic, positive and driven person looking for a long-term career where you can reach your ambitious financial goals. You’re a consultative salesperson who quickly connects with others, understands their needs and delivers an exceptional customer experience.

Who We Are

First American Home Warranty, a member of the First American family of companies, helps homeowners protect what matters most—their homes. We provide home warranty solutions to homeowners, buyers, sellers, and real estate professionals across the country.

At First American, we believe our people are the key to our success. We invest in our employees through career development, competitive rewards, and a people-first culture where employees can grow and build meaningful careers.

The Opportunity

Are you a driven sales professional who knows how to connect with customers, uncover their needs, and confidently close the sale?

We’re looking for experienced Inside Sales Representatives to turn warm customer opportunities into sales. You’ll connect with new, previous, and online customers, learn what they need, and recommend the home warranty solution that provides the right protection for their home.

This is a fast-paced, performance-driven sales environment where success comes from building rapport quickly, asking the right questions, overcoming objections, and closing the sale.

What You’ll Do

• Handle warm outbound sales opportunities with prospective and previous customers—no traditional cold calling
• Use a consultative sales approach to uncover customer needs and recommend the right home warranty solution
• Build rapport quickly and connect product benefits to what matters most to each customer
• Confidently overcome objections and ask for the sale
• Meet or exceed individual sales, conversion, and activity goals
• Deliver an excellent customer experience throughout the sales process
• Educate homeowners on available products, coverage options, pricing, and promotions
• Accurately document customer interactions and maintain updated customer information
• Stay current on products, promotions, contract coverage, processes, and procedures

What You’ll Bring

• High school diploma or equivalent
• 3+ years of inside sales experience, preferably in a high-volume phone sales environment
• Demonstrated ability to meet or exceed sales and productivity goals
• Strong closing and objection-handling skills
• Consultative selling skills with the ability to identify customer needs and influence purchasing decisions
• A competitive, results-driven mindset and the tenacity to pursue the sale
• Excellent communication and customer service skills
• Strong organization, time management, and attention to detail
• Comfort working with multiple systems and applications in a fast-paced environment
• Working knowledge of Windows and Microsoft Office

What Success Looks Like

You’re someone who enjoys the challenge of turning a conversation into a customer. You listen, ask great questions, understand what motivates the customer, and know when to confidently ask for the business. You’re motivated by goals, take ownership of your results, and consistently look for ways to improve your performance.

If you’re ready to bring your sales experience to an established company where your ability to connect, influence, and close makes a direct impact, we’d love to hear from you.

Pay Range: $17.69 - $23.56 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.