Outbound Dialer & Campaign Optimization Manager || REMOTE || Up to 100k

This is a remote position.

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About the Team You’ll Join:

A growing Australian private health insurance brokerage specializing in connecting consumers with experienced health insurance advisers. Our sales operation relies heavily on outbound calling, lead generation and high-performing dialer systems.

Job Overview:  

Employment type: Full-time

Shift: AU working hours

Work setup: REMOTE

Salary: UP TO PHP100,000.00

What we offer: 

• Competitive compensation package aligned with your skills and experience
  

• Comprehensive HMO coverage, including a free dependent on Day 1
  

• Employee referral program with rewarding incentives
  

• 20 days of annual leave, giving you flexibility to manage your time
  

• Engaging team activities and events to keep work enjoyable
  

• Build strong, high-impact connections with key stakeholders across the business
  

• Take part in client engagement initiatives to elevate your professional experience.
  

Role Overview:  

We are seeking a highly experienced Outbound Dialer & Campaign Optimization Manager to look after our outbound dialer operations, improve contact rates, maximize agent productivity and ensure our lead database is managed efficiently. This is a hands-on, performance-driven position requiring someone with extensive technical knowledge of outbound dialer systems and proven experience improving campaign performance.

What We’re Looking For:

• Minimum 3–5 years of hands-on experience managing outbound dialer operations.
  

• Strong working knowledge of predictive, progressive and power dialing.
  

• Proven ability to optimize outbound contact rates and agent productivity.
  

What You’ll Be Working On:

1. Dialer Management & Optimization
   

• Working closely with our Onshore dialer manager to build your understanding of health Australian health insurance dialing strategies 
  

• Manage and optimize all outbound dialer campaigns.
  

• Configure and maintain predictive, progressive and power dialing strategies where appropriate.
  

• Monitor dialer pacing, dial ratios and campaign performance throughout the day.
  

• Ensure agents spend maximum productive time speaking with customers.
  

• Identify and resolve dialer inefficiencies, technical problems and performance bottlenecks.
  

• Optimize dialer settings to balance contact rates, agent availability and call abandonment.
  

1. Lead Management & Calling Strategies
   

• Manage the allocation, loading and distribution of leads across multiple outbound campaigns.
  

• Develop and optimize calling strategies based on how recently leads were generated, previous call attempts, and historical performance.
  

• Configure automated lead recycling and callback schedules.
  

• Analyze the effectiveness of different calling intervals and retry strategies.
  

• Ensure high-value and newly generated leads are prioritized appropriately.
  

• Continuously improve lead penetration and overall contact rates without excessive or non-compliant calling.
  

1. Phone Number Management & Reputation
   

• Manage outbound caller ID numbers and calling number rotation.
  

• Monitor phone number reputation, spam flags and potential call blocking.
  

• Investigate and address issues relating to Hiya, True caller and carrier spam detection.
  

• Develop compliant strategies to maintain strong caller ID reputation and protect answer rates.
  

• Monitor contact rate differences across individual phone numbers.
  

• Manage the acquisition, allocation and retirement of outbound phone numbers.
  

• Work with telecommunications providers to resolve caller ID, routing and deliverability issues.
  

1. Contact Rate & Campaign Performance
   

• Monitor and improve overall lead-to-contact conversion.
  

• Analyze contact rates by campaign, lead source, call attempt, time of day and phone number.
  

• Identify opportunities to increase successful connections and reduce wasted dialing.
  

• Track operational KPIs, including:
  

• Contact and answer rates
  

• Dial attempts per lead
  

• Calls per agent per hour
  

• Agent occupancy and idle time
  

• Abandoned and failed calls
  

• Lead penetration rates
  

• Campaign-level performance
  

• Conduct regular campaign reviews and implement improvements based on measurable results.
  

1. Reporting & Analysis
   

• Produce daily and weekly performance reports.
  

• Monitor dialer dashboards and identify performance changes in real time.
  

• Analyze lead performance across different providers and campaigns.
  

• Provide recommendations to management supported by data.
  

• Maintain clear records of dialer configuration changes and their impact on performance.
  

1. Technical Support & System Administration
   

• Manage dialer campaign settings, user permissions, call dispositions and operational configurations.
  

• Troubleshoot connection issues, call routing problems and system errors.
  

• Work with dialer providers, VoIP carriers and technical support teams.
  

• Maintain reliable dialer operation during Australian business hours.
  

• Support integrations between CRM systems, lead providers and the dialer.
  

• Ensure calling operations meet applicable Australian telecommunications, privacy and outbound telemarketing requirements.
  

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact.

Apply today and start shaping your future with a company that invests in your success every step of the way!