Order Writing Senior Supervisor - Strategy and Planning

Description
The Role
Are you a high-performing supervisor ready to take on a career-defining opportunity? General Motors (GM) is seeking a Senior Supervisor to lead our Order Writing team in Warren, Michigan. This isn't just a leadership role - it's a mission-critical position at the heart of GM's Customer Care & Aftersales (CCA) business.
Why This Role Matters

• Lead a tech-forward transformation of GM's order writing operations across the U.S. and Canada.
• Impact every customer order - the systems you support power the entire CCA order fulfillment network.
• Drive innovation in eCommerce, EV service models, joint ventures, and warehouse technologies.

What You'll Do (Responsibilities)

• Leading a team of 6, managing daily operations and prioritizing projects and ad hoc requests.
• Demonstrates expertise in knowledge of the processes required to perform and ensures they are effectively performing job responsibilities utilizing standardized methods.
• Motivates direct reports and/or business partners through effective communication, training, coaching, development, and recognition.
• Models GM's cultural behaviors always demonstrate the highest level of integrity.
• Evaluate team performance and promote continuous improvement.
• Achieve quality standards by communicating goals and leveraging resources to solve problems and root cause issues.
• Understands and consistently administers company policies.
• Representation of Order Writing in enterprise-level initiatives.
• Optimization of order processing workflows and system performance.
• Strategic guidance in cross-functional meetings and customer engagements.
• Continuous improvement through data-driven insights and customer feedback.

Your Skills & Abilities (Required Qualifications)

• Undergraduate degree or equivalent experience.
• 3-5 Years experience in Automotive including the understanding of Operations i.e. Warehousing, Logistics and Supply chain processes
• Proven operational leadership and remote/on-site team management.
• Previous supervision formal or informal
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Access, PowerPoint).
• Understanding and ability to adjust VBA macros in Excel
• Story telling in a PowerPoint presentation.
• Experience with CCA systems, warehouse operations, and dealer/customer interfaces.
• Excellent communication, presentation, and facilitation skills.
• A customer-first mindset and high interpersonal agility.
• Organizational and problem-solving abilities.

#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.