Ops Associate, SGC

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for an Operations Associate / Processor to join our SGC team and handle receiving, encapsulation, research & ID, quality control, imaging, and shipping responsibilities across the operation. This is an exciting opportunity to be one of our first employees in a brand new office space and join a team that is growing quickly. You’ll report to the Operations Supervisor and work from our Boca Raton, FL office Monday through Friday for a shift from (7:30 am - 4:00 pm).

What You’ll Do:

• Open, separate, and itemize department’s mail by service type.

• Match, count, and check items.

• Verify service type with payment and verify its eligibility.

• Enter item information into the database and print stickers containing order details.

• Work with the Customer Service and Problem Orders departments to resolve problems.

• Work with the Sales department for orders that have special deals and/or pricing.

• Work with other cross-functional teams on special projects and/or deals. 

• Research cards utilizing checklists from manufacturers and enter the information into our database 

• Encapsulate and seal cards.

• Learning various insert sizes and card holders.

• Crack-out and re-seal cards according to changes.

• Inspect assembled parts and product for defects and deviations.

• Verify information such as submission form details, product quantity, identification stickers, and labels.

• Verify order correctness and completeness.

• Take high resolution photos of each card in an order as they are completed, utilizing a mounted camera and computer program.

• Package orders in mailing box containers, seal with tape and attach outside labels.

• Process shipping for specified return carrier and close order.

• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.

Who You Are:

• You have the ability to work in a team environment.

• You can prioritize all tasks and work in a fast-paced work environment.

• You are a team player who is willing and able to work well with others.

• You are professional in your behavior, interact respectfully with coworkers, and work well under pressure in fast-paced environments.

• You produce high quality, accurate work and demonstrate thoroughness in your work.

• You are dependable and able to follow instructions and respond to directions from your supervisor(s).

• You have experience working with computers e.g. Gmail, Google Docs, and Google Sheets.

• You have great communication skills. 

• You can make independent and knowledgeable decisions relating to the assigned task(s). 

• You have good hand-eye coordination and are comfortable with physical labor.

• Previous experience in a warehouse or manufacturing environment is a plus.

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

• Hand Use: Regular hand use for various tasks.

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

• Lifting and Carrying: Ability to lift, carry, and move materials up 50 lbs.

• Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.

• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate: The reasonable estimated hourly rate for this position is $16.50-$18. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.