Jobs at Collectors

Leads the architecture and technical direction of Collectors’ API and collectibles data platform. Responsibilities include designing Java and Python services, distributed AWS and Kubernetes systems, APIs, data models, ingestion pipelines, reliability standards, observability, and multi-quarter delivery. The role drives cross-functional execution, mentors engineers, establishes AI-assisted development practices, and owns API strategy, scalability, quality, and system architecture across adjacent product domains.

Administer the Authorized PSA Dealer Program, including application review, documentation validation, background and credit check coordination, onboarding, annual recertification, compliance monitoring, storefront audits, scorecard maintenance, and dealer support. Maintain accurate records for approximately 600 dealer accounts, identify qualified locations for events and subcenters, and escalate compliance concerns. The role is fully onsite in Santa Ana five days per week with possible weekend flexibility.

Leads strategic procurement for injection-molded components, raw materials, tooling, and services across East Coast and international operations. Manages sourcing, supplier performance, negotiations, cost reduction, risk planning, and purchasing data. Partners with engineering, operations, quality, and supply chain teams on tooling, new part introductions, product launches, production readiness, inventory, and continuous improvement. The role is onsite five days per week with up to 10% domestic travel.

Evaluates customer care calls and emails against QA standards, scores interactions, provides coaching, identifies process gaps, resolves escalated concerns, and recommends workflow improvements. The role partners with Customer Care leadership and Learning and Development to improve representative performance, customer satisfaction, engagement, and overall service quality. It is full-time onsite in Santa Ana, California.

Own corporate FP&A planning and reporting processes, including annual and long-range planning, forecasting, budgeting, close support, variance analysis, headcount planning, and executive and board reporting. Administer and improve Workday Adaptive Planning, strengthen financial systems and processes, and partner with business leaders, Accounting, HR, and Talent Acquisition. The role also provides analysis for strategic decisions and directs shared deliverables with a senior financial analyst.

Annotate and categorize large image and data datasets for machine learning model training. Follow detailed labeling guidelines, perform quality-control checks, collaborate with stakeholders, and improve annotation workflows to increase accuracy and efficiency. The role requires sustained attention to detail during repetitive, high-volume work and is fully onsite in Santa Ana, California.

Leads the PSA Exchange buyer-facing sales and account management team, owning buyer acquisition, account growth, retention, and reactivation. Develops strategic plans with key accounts, sets goals, coaches account managers, monitors buying performance, identifies optimization opportunities, and represents buyer needs internally. Supports marketplace campaigns and events while driving measurable business outcomes across the collectibles buyer ecosystem.

Leads complex, enterprise-wide projects from initiation through launch, including site expansions, new business initiatives, technology implementations, and AI-enabled automation deployments. Responsibilities include project planning, executive communication, risk and budget management, vendor coordination, operational readiness, stakeholder alignment, and confidential information handling. The role works onsite with operations, technology, and executive teams and contributes to organization-wide project management standards.

Manage customer inquiries for the PSA eBay store and ensure auction listings are accurate, complete, and trustworthy. Research graded cards and memorabilia, verify titles against product images, resolve or escalate customer concerns, and collaborate with vault operations, photography, and customer care teams. Catalog recurring issues, support workflow improvements, and maintain accurate marketplace information while delivering excellent customer experiences.

Supports process design, development, equipment validation, and manufacturing implementation. Improves process efficiency, quality, stability, and safety through root cause analysis, Lean and 5S practices, testing, documentation, and equipment maintenance support. Collaborates with manufacturing, quality, engineering teams, and vendors to implement improvements and validate repairs. The role is onsite in Santa Ana, California, with occasional domestic and international travel.

Leads global transportation, shipping, logistics, carrier strategy, trade compliance, and high-value shipment programs. Owns carrier contracts, transportation systems, network design, shipping insurance, budgets, cost optimization, customs processes, and shipment visibility. Builds regional teams across North America, Europe, and APAC while standardizing scalable processes and overseeing TMS, WMS, ERP, carrier tools, claims, and performance management.

Research and track trading card game releases, variants, promos, market trends, and secondary sales. Partner with grading, research, brand protection, publishers, and licensors to identify counterfeits and establish grading standards. Train internal teams, produce recurring reports and newsletters, support marketing and content initiatives, and represent PSA at events. The role requires deep Pokémon and broader TCG expertise, strong analytical and communication skills, and onsite work in Santa Ana.

Oversee daily operations and servicing for a secured consumer lending program. Manage third-party servicing partners, valuation personnel, performance monitoring, quality testing, escalations, loss mitigation, collateral liquidation, disputes, and operational reporting. Translate consumer credit policies and regulatory requirements into compliant servicing procedures, oversee remediation, and make decisions within delegated authority.

Apply and reconcile customer payments, prepare bank deposits, process credit card payments, resolve short payments and accounting holds, and maintain accurate customer records. The role also involves responding to customer inquiries, troubleshooting orders, tracking show order projects, and collaborating with operations and customer service teams. This is a high-volume, onsite position requiring strong Excel, accounting, communication, and organizational skills.

Own the architecture and technical direction of the Payments domain, including gateway integrations, payment APIs, distributed systems, data stores, and customer-facing applications. Lead multi-quarter migrations and delivery, establish security and reliability standards, mentor engineers, and partner across business and engineering teams. The role requires deep C#/.NET backend expertise, full-stack capability, payments and fintech experience, AWS and Kubernetes proficiency, database expertise, observability, and responsible use of AI development tools.

Build and deploy quantitative models forecasting collectible market dynamics, asset valuations, pricing trends, demand, and capacity. Use proprietary transaction and grading data, supervised machine learning, time-series forecasting, backtesting, experimentation, and feature engineering. Partner with Engineering, Product, Finance, Operations, and domain experts to productionize reliable models with monitoring, explainability, and feedback loops. Deliver insights supporting pricing, product, go-to-market, grading, authentication, and business planning.

Photographs coins for PCGS using industry-standard studio lighting, Canon EOS and DSLR equipment, manual photography techniques, Adobe Photoshop, and established in-house processes. The role requires producing consistent, high-quality images for clients and numismatic experts, maintaining focus during repetitive work, collaborating with a small team, following procedures, and occasionally traveling domestically. The position is onsite in Santa Ana and involves extended sitting or standing, repetitive motion, and occasional lifting up to 20 pounds.

The PSA Show Lead will manage customer care at events, train staff, oversee logistics and improve experiences in collectible shows. Responsibilities include communication, order processing, staff management, and reporting.

Administer benefits and compensation programs, with primary responsibility for leave of absence cases, including FMLA, ADA, disability, and parental leave. Manage benefits enrollment, eligibility, audits, vendor invoices, compliance, and open enrollment. Support compensation benchmarking, job leveling, salary structures, pay equity, promotions, and annual reviews. Maintain Excel models and HRIS transactions while partnering with HR, payroll, and talent acquisition teams.

Leads global consolidation and external financial reporting across domestic and international entities. Responsibilities include multi-entity and multi-currency consolidations, intercompany eliminations, foreign currency translation, financial statement preparation, technical accounting research, close activities, controls, audit coordination, and M&A integration. The role also supports international payroll accounting and reconciliation while partnering with FP&A, Tax, Treasury, HR, and regional finance teams.