Workforce Onboarding Specialist

Location: Santa Monica, CA

Department: Operations

Medely is hiring a Workforce Onboarding Specialist that will be responsible for the onboarding of our employees. Our ideal candidate for this role will be someone who is driven to provide the best possible onboarding experience to all our customers, and is motivated by continuously improving the ways in which we execute our daily tasks. Sound like you? Keep reading.

What you'll be doing:

• Lead professional onboarding efforts which includes sending out job invites, following up on compliance requirements, and helping our pro’s get set up with their pre-employment screenings
• Support our professionals through their onboarding process with fast issue resolution
• Mitigate risk by escalating compliance issues or flags quickly and owning them through to resolution
• Actively raise process improvement ideas and gaps in the current way we are working
• Create and manage internal standard operating procedures on our processes 
• Work closely with our sales and sourcing teams to ensure we are delivering an exceptional onboarding experience

What you should have:

• 2+ years of experience in customer support role 
• Motivated to deliver exceptional service and go above and beyond for our customers
• Ability to assess challenging situations quickly and own customer resolution
• Highly adaptable to changing processes and motivated by a fast paced organization
• Process oriented
• Growth mindset and always looking to improve the way you are working
• Experience with Google apps
• Zendesk and/or Salesforce experience preferred
• In-house experience at a tech company preferred

Benefits

• Medely offers a range of generous benefits and perks, including great medical, dental, and vision insurance. Team members can also enroll in our 401(k) plan.
• Our beautiful office is located on the 3rd street promenade in Santa Monica.

About Medely

Medely connects medical facilities with top-quality, pre-screened independent healthcare professionals. The Medely team believes that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities

All offers of employment are contingent upon successful completion of a criminal background check in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.