VP of Client Support

Appetize Technologies, Inc. is looking for a stellar Senior Vice President of Client Support to join our growing Operations Team. This role is a blend of Account Management, Inside Sales and Relationship Management. The goal of this role is to ensure that we build the client support structure needed to manage our fast growing SaaS business and to continue to grow and retain our existing customers.

Responsibilities:

• Leading 40+ within the Appetize Implementations, HelpDesk and Client Success teams to develop innovative solutions and process to better track and ultimately serve our clients in various phases within the client life-cycle

• Lead key client relationships to ensure satisfaction, expand relationships and retain

• Implement client support systems to allow team scalability while maintaining personal touch with clients

• Facilitate or create appropriate process documentation. Define and socialize all support standards for future clients

• Develop core communication strategy and cadences for all current clients

• Travel to client venues to engage clients periodically

Key Skills/Requirements:

• 8+ years of enterprise Client Support and management experience

• 8+ years planning and managing team initiatives and implementation of internal client tracking systems

• Experience with scaling of SaaS companies and retention strategies

• Excellent teamwork skills including written and verbal communication skills

• Moderate Travel

• Metrics driven decision making

• Experience working with physical products and implementations a plus

• POS, restaurant and retail product management experience a strong plus

Benefits:

• Competitive salary

• Full health, dental, vision, and life insurance

• Kitchen with good coffee and snacks

• 401(k)

• Unlimited vacation

About Appetize:

Appetize, the Los Angeles based Point-of-Sale technology company, is serving its modern ordering and payment technology to over 400 enterprise businesses. We're a a fast-growing and disruptive technology company that is steadily replacing legacy point of sale systems in the sports and entertainment, education, and professional industries. Appetize marquee venues including, Madison Square Garden, US Bank Stadium, University of North Carolina, and the San Jose Convention Center. Appetize redefines the ordering and payment process through its POS, handheld, kiosk, and inventory products for operators, as well as its mobile ordering platform for fans. For more information, visit www.appetizeapp.com.