VP Client Support

| Los Angeles
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Are you a talented professional that focuses on client relationships, retention and education of company product initiatives? Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions? As a VP of Client Support, you help to lead our team of Client Success Managers and HelpDesk team, defining client retention strategies, implementing technology solutions, and defining the design of an overall Client Support program.

 

Appetize Technologies, Inc. is looking for a stellar VP of Client Support to join our growing Operations Team. This role is a blend of client management, inside sales and contract retention to ensure a fast growing SaaS company has the correct infrastructure to ensure long term client success. We are looking for someone to help define the communications strategy with key enterprise partners like Madison Square Garden, LA Angels, NY Yankees, Live Nation, etc. You will play a vital part in comprising a polished and cohesive approach to interfacing with key customers post implementation.

Responsibilities:

 

  • Develop core communication strategy and cadences for all current clients
  • Work closely with the Appetize HelpDesk team to develop innovative solutions and integrations for ongoing customer service
  • Define Partner engagement: Understand when to engage, who to engage and the appropriate method for the circumstances
  • Implement client support systems to allow team scalability while still maintaining personal touch with clients
  • Build relationships and influence others to get things done and drive decision making
  • Facilitate or create appropriate process documentation. Define and socialize all support standards for future clients

 

Key Skills/Requirements:

  • 8+ years of enterprise Client Support and management experience
  • 8+ years planning and managing team initiatives and implementation of internal client tracking systems
  • Experience with scaling of SaaS companies and retention strategies
  • Excellent teamwork skills including written and verbal communication skills
  • Moderate Travel
  • Metrics driven decision making

 

Desired Skills/Requirements:

  • MBA
  • PMP Certification
  • Scrum Master Certification
  • POS, restaurant and retail product management experience a strong plus

Appetize

About Appetize:

Appetize, the Los Angeles based Point-of-Sale technology company, is serving its modern ordering and payment technology to over 400 enterprise businesses. We're a a fast-growing and disruptive technology company that is steadily replacing legacy point of sale systems in the sports and entertainment, education, and professional industries. Appetize marquee venues including, Madison Square Garden, US Bank Stadium, University of North Carolina, and the San Jose Convention Center. Appetize redefines the ordering and payment process through its POS, handheld, kiosk, and inventory products for operators, as well as its mobile ordering platform for fans. For more information, visit www.appetizeapp.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • PardotEmail
    • SalesloftEmail

Location

6601 Center Drive West , Los Angeles, CA 90045
6601 Center Drive West , Los Angeles, CA 90045

Insider's spotlight

What’s the vibe like in the office?

I started at Appetize when it was (literally) in a garage as one of the first 10 employees. Even as the company nears 200 employees, it has never lost its startup charm. Everyone up the ladder is approachable and truly fun to be around – both inside and outside of work. It’s my first job where I don’t know how many hours are left in the day!

Mike

Operations Product Manager

What makes someone successful on your team?

Someone who will take initiative, ask questions, be excited about learning, and have innovative ideas while keeping company goals in mind. This does not come from putting in long hours, but from putting in meaningful and productive time to work on projects that are priorities not only for the short-term but the long-term success of the business.

Courtney

Controller

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Outings
Dental Benefits
Fitness Subsidy
Game Room
Happy Hours
Health Benefits
Parking
Stocked Kitchen
Unlimited Vacation
Volunteering Opportunities
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