Enervee is on a mission to change the way we all buy for our homes. To make every buying decision an energy-smart buying decision. We do this by bringing together the best in data science, behavioral science, digital product design and marketing. The result is a simple, seamless experience for consumers that has the potential to save a lot (and we mean a lot) of energy.

Today, energy companies across the US and Europe use Enervee’s applications and services to engage their customers in energy-smart decisions. Over 50 million customers, making decisions in more than 26 product categories (at last count).

We're looking for an exceptional VP of Customer Success to join our Culver City team. Reporting to the Chief Growth Officer, this position will be responsible for creating a company-wide culture of Customer Success and ensuring that we deliver significant value for our electric and gas utility partners.

Requirements

What you'll be doing:

• Work in partnership with the CGO to set the overall vision for our Customer Success team.
• Understand what the customer's goals are, how our platform and services helps them reach their goals, and ensure that we're delivering on that value for the customer. If we're not delivering value for a specific customer, you need to catch this early on and put a plan in place to correct course before things escalate.
• Own the entire customer life cycle right after initial sale and throughout the duration of the relationship. You will have responsibility for on-boarding, renewals/retention and upselling including SOW negotiation.
• Be the voice of the customer: measure effectiveness of Customer Success by defining operational metrics, establishing tracking systems, and reporting to the company, executive team, and board
• Implement on-boarding and development programs for the CS team, and foster collaboration
• Mentor Customer Success team members and support them in deepening relationships at utility partner organizations, including engaging with executives
• Liaise closely with Product, Engineering, Sales, Regulatory and Services teams to maintain a deep knowledge of our technology, solutions and processes
• Build strategic relationships across multiple stakeholders within the utility (demand side management, emobility, marketing, IT, innovation, regulatory, executives) to ensure alignment with business goals
• Cultivate open pathways for communication between the Customer Success and Sales teams to ensure optimal transfer of knowledge and relationships
• Work closely with the Sales team to identify and build systems to drive referrals

What you need:

• 6+ years of experience leading a Customer Success organization, at an enterprise SaaS company, through rapid growth while achieving operational excellence.
• Passion for saving energy and having a positive impact on the environment
• Excellent communication and interpersonal skills, with the ability to navigate complex business challenges by aligning internal and external stakeholders on a common goal
• Unafraid to roll-up sleeves, get it done and "lead from the front”
• Comfort with a rapidly changing environment, you don't just roll with it - you are prepared to initiate and thrive in it
• Strong ability to inspire, build and lead a team and coaching/mentoring them to success
• High organizational intelligence about how enterprise organizations typically operate, preference for prior experience working with investor owned electric and gas utilities
• Experience building strategic relationships with senior executives at large enterprise accounts, working with ACV of over $1M
• Fluency in common CS & support tools, mac-savvy and proficient with Google Apps and Keynote
• Adept at understanding customer needs and translating technical concepts into simple solutions
• Ability to design strategies and programs that both achieve partner goals and lead to additional business opportunities

Benefits

What You’ll Get:

• The chance to take a key leadership position with an exceptional team that cares deeply about our work, planet and virtually all of its inhabitants
• Very fine coffee, nutritious and utterly delicious snacks, catered lunches, and an awesome work environment in downtown Culver City
• Truly competitive benefits and stock options in a fast growing start-up
• Unlimited PTO (so you can unleash the extreme wit you'll acquire working for us on your defenseless friends and family)