Training Support Specialist - Customer Education at AuditBoard

| Greater LA Area
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Who We Are

AuditBoard is a high-growth SaaS company in the financial technology space that is transforming the way organizations manage critical risk, audit, and compliance initiatives. We believe in empowering enterprises to manage and control risk so that their businesses are able to thrive.

Designed by former chief audit executives, our enterprise cloud platform is purpose-built to automate and streamline activities in ways that align with how our thousands of users think and act daily. Clients range from pre-IPO organizations to Fortune 5,000 companies, including organizations such as Lululemon Athletica, WeWork, Activision Publishing, Lionsgate Entertainment Corp., TripAdvisor, Arthur J. Gallagher & Co., Intel, and Snap, among many others.

Who We Are Looking For

As a Training Support Specialist at AuditBoard, you are joining a team that has the goal of increasing customer independence and productivity through engaging, role-specific learning content. This role will specifically focus on administrative tasks within the customer training team, as well as content development and delivery as needed. The person who fills this role will need to be flexible and able to operate well in a fast-paced environment with a lot of ambiguity. You should also understand how training fits into the broader business and be passionate about educating our customers!

Responsibilities

  • Work on a small team that designs effective, engaging and high-quality content for adult learners
  • LMS Administration:
    • Front-line user support including email communication, troubleshooting, and registration help
    • Preparation of metrics for program success such as customers reached and certificates obtained from various reporting sources
  • Content Development Assistance
    • Upload and manage eLearning content in LMS and video hosting service
    • Assist with a variety of content development projects as needed, e.g., videos, slides, agendas, etc.
    • Ensure all content development materials are backed-up for future use/reference
  • CPE Documentation:
    • Collate required documentation for CPE program materials to ensure courses will be approved by certification auditors
  • Scholarship Program Oversight
    • Manage enrollments and work with program team to stay current
    • Report key data to stakeholders as needed to show program success
  • Own training email correspondence
  • Manage webinar/vILT event planning and coordination

Requirements 

  • Learning management system administration experience
  • Experience creating training content, or desire to learn and contribute in this way
  • Coordination experience

Desired Skills

  • Prior experience in a fast paced tech environment
  • Experience with Skilljar or similar LMS
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • ChameleonAnalytics
    • Segment.ioAnalytics
    • MetabaseAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • PrincipleDesign
    • LucidchartDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • OutreachCRM
    • Google AnalyticsLead Gen
    • Google AdsLead Gen
    • Bing AdsLead Gen
    • ZoomInfoLead Gen
    • DiscoverOrgLead Gen

Location

El Segundo and Cerritos offices to attract talent from both LA and Orange County. Offering flexibility and decrease frustrating commutes.

An Insider's view of AuditBoard

What are some social events your company does?

AuditBoard has a culture committee that holds regular social events. Outdoor activities, charities, and happy hour are regularly planned. But also -- the Product team collaborates separately with Engineering, Design and QA to hold team events that are offsite and hilariously fun. Some examples are a trip to the mountains, escape rooms, and Knotts.

Mitch

Director of Product Management

What projects are you most excited about?

The two upcoming projects I'm most excited about are our Slack integration and the development of a public 3rd party developer API. With the release of both of these new initiatives, we'll be giving auditors and developers more powerful ways to interact with our platform.

Josh

Software Engineer

What makes someone successful on your team?

To be successful as a designer at AuditBoard, you need to be eager to learn and collaborate. Since our products focus on an industry that lacks great design, we love designers who can solve complex problems within a given system and be an advocate for the users.

Mac

Sr. Visual Designer

What unique initiatives do you have that encourage innovation?

We focus on the following to drive innovation:
- Engage and empower the entire team
- Hire for and build our culture around mentorship and letting the best ideas rise
- Intense focus on the customer and discovering/solving their problems

Hayes

Senior VP of Engineering

How do your team's ideas influence the company's direction?

As part of the Implementation Team, we hear directly from our customers what their needs are, what's working well and what could be improved. We understand their requirements and take that back to Engineering and/or Product to see what the best solution is. Customer feedback definitely plays a role in how we prioritize new releases and features.

Leann

Manager of Implementation

What are AuditBoard Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Culture Committee, Women at AuditBoard and Allies
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
When we are back in the office, we provide free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Ping Pong. All-day, every day.
Stocked Kitchen
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Fitness Subsidies
Free gym membership
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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