Description

Named as one of LA's Best Places to Work in 2021 by BuiltInLA, Prodege, LLC, is an internet and media company that operates a two sided platform connecting consumers to enterprise solutions for its members, rewarding them with more than $1.7 billion in cash and free gift cards since inception. Prodege is comprised of leading consumer brands — Swagbucks, InboxDollars, & Upromise, to name a few — which delivers engaging content and valuable savings and rewards to more than 120 million members worldwide. Prodege's complementary suite of business solutions helps merchants and brands boost engagement with consumers by making it easy to gather insights, listen to their audience and gain further exposure to drive brand loyalty.

Join Prodege and help us "Create Rewarding Moments" for consumers around the world! 

We are currently seeking a Temporary Customer Service Associate to join our team temporarily for approximately 6 weeks. This position will be 40 hours a week; Monday - Friday.  
The Temporary Customer Service Associate will be responsible for representing the company in a positive and professional manner while answering the inquiries and questions of our users.

Additionally, the Temporary Customer Service Associate will:

• Answer live chat and e-mails from our users and assist them while meeting quota (200 cases/day).
• Troubleshoot user issues and questions with a positive and friendly attitude.
• Collaborate on team decisions.
• Respond to all chat inquires throughout the workday while answering e-mails.
• Communicate clearly and professionally via live chat and e-mail.
• Work efficiently with all departments to ensure customer inquiries are resolved in a timely manner.

Additional skills and experience required:

• At least 1 year of live chat & email customer service experience is required.
• Have general computer knowledge and typing speed of 35 wpm.
• Excellent verbal and written communication skills are a must. (Writing sample will be requested during the interview process.)
• Proficiency with Google Drive and Zendesk software will be a plus.
• Basic skills in Microsoft Word and Excel Functions.
• Must be detail oriented, capable of managing competing priorities and meeting tight timelines.
• Must be self-motivated and deadline/quota oriented.
• Must be able to work productively with limited supervision.

Applicants must be able to work 40 hours a week Monday - Friday (9am - 6pm) for approximately 6 weeks.

 This role is currently remote/work from home due to the pandemic.