Technical Support at ringDNA

| Greater LA Area
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ringDNA, the company that uses AI to help every rep sell like an expert, is led by an award-winning executive leadership team and backed by Goldman Sachs, Bryant Stibel and Palisades Growth Capital. ringDNA was named one of the "Best Places to Work" by BuiltinLA and Comparably. The company was named one of the best privately owned companies in America by Entrepreneur and has been in the JMP Hot 100 for three years running. 

ringDNA offers talented candidates a chance to work with executive mentors in a rapid growth environment where teammates are passionate about our transformative technology, vibrant culture and collaborative mindset. See why people love working at ringDNA.

Who We’re Looking For

We are searching for someone who loves solving problems and passionate about cloud technology. If so, join our team of smart, savvy technical support analysts as we revolutionize how companies sell and market their products. We’re delivering groundbreaking sales acceleration technology to some of the world’s best companies. Ensuring customer success is our primary mission.

Duties in Detail

  • Work with our customers and product managers to sleuth solutions to incoming issues
  • Partner in customer success with expert product training and customer onboarding sessions
  • Work within a team environment to generate creative solutions
  • Identify common issues, escalating them to product managers
  • Expertly communicate and document solutions

Candidate Requirements

  • 1-3 years experience in customer training, onboarding or support working for a cloud-based product company
  • Superb critical thinking skills
  • Outstanding verbal and written communications skills
  • A desire to learn more about how companies are using technology to improve their sales and marketing efforts
  • Enthusiasm for helping customers solve problems in real-time
  • Ability to work with minimal supervision
  • Flexibility to work with customers across a variety of global countries and time zones
  • Experience using Salesforce (preferred, but not required)
  • Experience using Zendesk (preferred, but not required)
  • Experience in technical support at a cloud technology company (preferred, but not required)
  • Serious Ping Pong chops (preferred, but not required)
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • GainsightPXAnalytics
    • AmplifyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ZeplinManagement

Location

Located in the heart of Sherman Oaks, ringDNA’s modern office provides easy access to great food and fun activities right outside our front door.

An Insider's view of ringDNA

What's the biggest problem your team is solving?

ringDNA has done a really good job and continues to do a really good job of always thinking about what is going to result in success for the customer. I love being a part of that.

Ryan

Sr. Director, North America Sales

How does the company support your career growth?

I really wanted to see the nuts and bolts of how a company grows and how a company is built. I have really been able to have that experience here at ringDNA.

Victoria

Executive Assistant

What are ringDNA Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
fun committee
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
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