Technical Support

| Greater LA Area
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THE OPPORTUNITY: Customer Support Analyst

Do you love solving problems? Are you passionate about cloud technology? Do you think you can beat our CEO in ping pong?

If so, join our team of smart, savvy technical support analysts as we revolutionize how companies sell and market their products. Three years ago, RingDNA rocked Silicon Valley by winning the Dreamforce hackathon. Now we’re delivering groundbreaking sales acceleration technology to some of the world’s best companies. Ensuring customer success is our primary mission.

Including amazing health benefits and competitive salary, the Customer Support Analyst position is perfect for early career rock stars seeking a career in cloud technology, product management or software development.

What you will do:

  • Work with our customers and product managers to sleuth solutions to incoming issues
  • Partner in customer success with expert product training and customer onboarding sessions
  • Work within a team environment to generate creative solutions
  • Identify common issues, escalating them to product managers
  • Expertly communicate and document solutions

What you will need:

    • 1-3 years experience in customer training, onboarding or support working for a cloud-based product company
    • Superb critical thinking skills
    • Outstanding verbal and written communications skills
    • A desire to learn more about how companies are using technology to improve their sales and marketing efforts
    • Enthusiasm for helping customers solve problems in real-time
    • Ability to work with minimal supervision
    • Flexibility to work with customers across a variety of global countries and time zones
    • Experience using Salesforce (preferred, but not required)
    • Experience using Zendesk (preferred, but not required)
    • Experience in technical support at a cloud technology company (preferred, but not required)
    • Serious Ping Pong chops (preferred, but not required)

Who We Are: 

RingDNA is the leading end-to-end sales engagement platform that combines enterprise-grade telephony with conversation intelligence. RingDNA helps teams engage with prospects and customers in the right way, at the right time, with the right context. Sales, support, and customer success teams use ringDNA to dramatically increase productivity, engage in smarter conversations, gain predictive insights, and coach reps to success faster than ever before.

RingDNA was named to the “Hot 100” best privately held software companies by JMP Securities. The company was also named “One of The Best Privately Owned Companies in America” by Entrepreneur magazine. For more information visit www.ringDNA.com.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • GainsightPXAnalytics
    • AmplifyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ZeplinManagement

Location

Located in the heart of Sherman Oaks, ringDNA’s modern office provides easy access to great food and fun activities right outside our front door.

An Insider's view of ringDNA

How do you collaborate with other teams in the company?

As an engineer on the platform team, it’s vital I know what teams are doing and what’s important to them. I listen to support stand-ups for customer updates and talk regularly to sales/marketing to see what is driving the needle or creating roadblocks. Being proactive helps ensure everyone feels comfortable coming to me with questions or issues.

Tracy

Software Engineer

What makes someone successful on your team?

Grit. Put in the work necessary for the desired outcome. Transparency. Be ok with it and embrace it. We track every activity and outcome, and everyone knows what’s working and what isn’t. Coach-ability. The good and bad being available allows us all to improve. Finally, collaboration. There are no silos for teams. We work hard together to win.

John

Enterprise Account Executive

What are ringDNA Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
fun committee
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
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