As a Technical Specialist - Payroll, you will be a core piece of the support team with strong ties to the Payroll product tribe, influence the company's continued success, and represent the face of ServiceTitan to its customers. The Payroll Support Specialist will act as a unique resource for all of ServiceTitan and be an expert on ServiceTitan payroll and timesheets. You will have a direct line to this Product tribe and assist them with identifying relevant needs and troubleshooting related issues.

As a Technical Specialist, Payroll, you will: 

• Increase Support team knowledge by assisting with cases for Payroll and Timesheets functionality

• Create, deliver and maintain necessary training and documentation on Payroll related components for customer-facing teams

• Partner with CX management and Payroll Product Managers on projects requiring additional assistance in the development and maintenance of this product area

• Support ServiceTitan employees requiring assistance with issues and questions

• Perform bug triage for engineers to ensure the legitimacy of the bug

• Serve as a liaison to the Payroll Product tribe and funnel common use cases and challenges to help inform the product roadmap

• Author documentation on or assist customers/internal staff with use of all reporting tools

To be successful in this role, you'll need:

• At least 2-5 years of experience as a payroll specialist and/or supporting payroll related systems

• Deep familiarity with payroll administration, payroll audit, and the application of best practice payroll processes including:

  • Employee onboarding and withholding setup

  • Benefit deductions, garnishments, and funds remittance

  • PTO accrual and consumption

  • Overtime compliance (FLSA, California, and all others)

• Demonstrated expertise in technical troubleshooting for all issues relating to our customers Payroll inquiries

• Excellent people skills: must be personable, patient, and good-humored

• An intelligent and effective problem-solver

• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service

• A team player with exemplary verbal and written communication skills to facilitate daily interaction with customers

• Must be able to juggle and prioritize many simultaneous tasks while working through ambiguity

• SQL knowledge is a plus, but not required.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.