We're looking for a Technical Customer Success Specialist to join our team, who gets a

kick out of finding a way to solve technical and implementation challenges that only

takes a fraction of the effort? Enervee provides an enterprise SaaS solution, the IDEAL

Customer platform, to large investor owned and municipal electric and gas utilities who

are transforming the way they engage their customers on purchasing energy-saving

products and services across the connected home, appliances, solar and electric

vehicles.

Your main responsibility is to take away the technical road blocks in the client

experience so they can move forward in successfully attaining their goals and KPIs. This

role involves configuring the Enervee platform for new/existing partners and

troubleshooting/finding resolutions to a wide variety of customer issues and new feature

requests.

Having prior experience engaging with product and technology teams is imperative, as

you’ll be working closely with our Customer Support, Product, Data, Design and

Engineering teams on a daily basis.

This role will be based in Los Angeles at our Culver City office.

Requirements

What You'll Be Doing

• Owning all technical configuration tasks as part of a new SaaS implementation and being the point person for reviewing bugs, user experience questions and new feature requests
• Reviewing and triaging partner requests to find creative solutions that streamline requirements gathering from utility partners and internal Enervee teams
• Working directly with Product, Data and Engineering teams to implement fixes to customer issues and also documenting and prioritizing new feature requests

• Leveraging your knowledge to help partners get over technical hurdles whileexpanding their use of Enervee's IDEAL Customer platform
• Creating documentation that explains technical/configuration processes for bothinternal and external audiences
• Collaborating with Customer Success managers on requests, customer issues andprioritization to deliver value to our partners

What You Need

• Bachelor's degree in Computer Science, Information Science or related discipline
• You have 5+ years of experience in a customer facing technical role, with prior experience working at a SaaS company
• Want to “roll-up-your-sleeves” when a customer has an issue and do initial triage or resolution
• Demonstrated technical problem-solving, escalation management and strong project management fundamentals
• Documentation and process are important to you; you want to help build the technical foundation for our Customer Success team
• Fast learner who can understand and articulate technology at any level
• Fluent with SaaS products and supporting Product Tracking and Customer Success tools
• Ability to deliver very high-quality customer-service and support to your partners,

prioritizing and managing a multitude of requests

• Experience in a dynamic and fast-paced startup environment with the ability tomulti-task across many accounts and competing priorities
• Adept at understanding partner needs and translating technical concepts intoeasily-understood solutions
• Mac-savvy and proficient with Google Apps and Keynote

• Passion for saving energy and having a positive impact on the environment

Benefits

What You’ll Get

• The chance to jump into the trenches with an exceptional team that cares deeply about our work, planet and virtually all of its inhabitants
• Very fine coffee, nutritious and utterly delicious snacks, catered lunches, and an awesome work environment
• Truly competitive benefits and stock options in a fast growing start-up
• Unlimited PTO