TEAM LEAD - CUSTOMER SERVICE: SOCIAL MEDIA

| Santa Monica

About TaskUs

TaskUs provides next-generation customer experience that powers the world’s most disruptive companies through the partnership of amazing people and innovative technology.

We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale.

Our people are at the heart of everything we do. We embrace a culture that fosters a best-in-class employee experience. It’s no wonder we have been named as one of the “Best Places to Work” by the San Antonio Business Journal.

TaskUs has been recognized on the Inc. “5,000 Fastest Growing Private Companies in America” list the past five years and The Los Angeles Business Journal’s “100 Fastest Growing Private Companies” the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America, and the Philippines. We are currently growing in Santa Monica, across 4 different locations in the San Antonio, TX metro area, including New Braunfels.

Job Description: 

  • Manage daily attendance & schedule Prioritizes customer demands and needs across email channel 
  • Manages high touch email escalations
  • Determines root causes for bottlenecks and reports to the client about opportunities for improvements
  • Manage and send weekly reports to the client summarizing weekly concerns, opportunities, & needs
  • Communicate effectively with the client on workflow performance and areas of opportunity
  • Cultivates ongoing team relationships through follow-ups and daily check-ins (with QA and TMs)
  • Drop in on calls, chats, and email to confirm teammates are handling cases properly
  • Collaborates with team members to find new processes and department solutions

Qualifications:

  • Must be meeting all goals/benchmarks in current role
  • Must be a confident communicator and be able to build rapport and relationships with ease
  • Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver, and Accountable
  • Must have a genuine interest in people and concern for customers
  • Be energetic and have the ability to thrive in a fast-paced dynamic environment
  • Can shift modes easily and interact with all walks of life
  • Minimum two years of Customer Service/Technical Support experience (with the phone, email, and chat background)
  • Proficient using helpdesk software (Salesforce experience is a plus)
  • Must have reliable transportation
  • Minimum of 2 years of supervisory/management experience
  • Must be an ambassador of TaskUs' core values
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Location

3221 Donald Douglas Loop S, Santa Monica, CA 90405
3221 Donald Douglas Loop S, Santa Monica, CA 90405

What are TaskUs Perks + Benefits

TaskUs Benefits Overview

*Dog friendly office – we even have a dog park within walking distance of our office!
*Competitive health benefits
*Annual professional development stipend
*Laundry, wellness, cellphone & home internet reimbursements
*401K Match
*Unlimited PTO & flexible working hours to keep you recharged
*Work from home and summer Fridays
*Weekly lunches & a fully stocked kitchen / fridge
*Mindfulness meditation lessons
*A completely employee centric culture
*Relentless focus on experimentation 

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
We even offer pet insurance!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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