Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for a Systems Administrator - Zendesk to join Snap Inc! As a member of the SysAdmin team, you will play a critical role in helping to manage and shape our Zendesk environment.
This person must exhibit a high level of professionalism in providing superb customer service and exercise sound judgment to provide timely resolution to difficult technical problems. Additionally, they must maintain excellent relationships with global customers, business partners and IT team members. The ideal candidate will have exceptional Zendesk administration experience.What you’ll do:
Maintain an expert-level understanding of all Zendesk enhancements and releases - be the resident expert on advanced team features for Zendesk Support, Guide, Gather, Chat, and Explore
Manage and administer the daily operations of cloud-based internal infrastructure in Zendesk and all connected systems
Design the use of Zendesk to optimize the effectiveness of Operations teams that must operate in a global environment
Manage a queue of operational requests, prioritizing against evolving business priorities
Troubleshoot and resolve any software performance issues
Knowledge, Skills & Abilities:
Ability to focus in a dynamic work environment and thrive while responding to unexpected and highly sensitive challenges
Ability to prioritize tasks and work independently
Strong verbal and written communication skills
Process driven individual with a proven track record of identifying gaps and implementing new processes
Great judgement and ability to problem-solve both with peers and independently
3+ years of system or application administration
1+ years of Zendesk administration experience
Experience working with tags, rules and Triggers in Zendesk
Zendesk Support Administrator Certification
Experience with Zendesk REST APIs or other REST based web services is a plus
Experience with administration of Google Workspace, Okta, and Slack is a plus
Experience with LDAP protocols and Active Directory is a plus
Proficient at scripting (ex. BASH, Apple Script, Powershell, Python) is a plus
Flexible work-hours: full-time, weekends, and late nights as needed
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].