FabFitFun
West Hollywood, CA
Hybrid

Customer Experience Representative (FFF Style)

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FFF Style is a fashion concierge service. We indulge our customers with a highly personalized styling service based on fit, price, and lifestyle preferences. The role of FFF Style Customer Experience Representative is to assist in executing a robust customer relations architecture that supports the engagement, satisfaction, sentiments and wants of our customers.

What You’ll Do:

  • Daily maintenance of Zendesk, all inbound CS tickets, as well as inbounds from subsequent sources such as FFF Community, social channels and direct email
  • Become a product guru to successfully track, manage and deliver a resolution to customer requests
  • Weekly completion of new customer Style Profiles as well as any Style Profile updates needed
  • Be sales focused by maximizing all customer contact opportunities to provide product knowledge and increase KR
  • Assist manager in developing and enhancing customer loyalty and KR while building long-lasting personal relationships with our VIP customers
  • Work with other Customer Experience team members to promote customer satisfaction
  • Employ a creative aptitude and vision to recognize, understand, and respond to the needs of e-commerce customers

What You’ll Bring:

  • Recently earned your Bachelor's Degree, or have 1+ years experience working in customer service
  • Excellent people skills and a strong focus on customer service
  • Proactive approach and a startup mentality – able to show initiative / ideas to constantly improve the customer experience and drive sales
  • Strong written and oral communication skills
  • The ability to identify the needs of our customers and address concerns
  • Organizational skills and the ability to multi-task in a dynamic startup environment
  • Flexible, positive attitude and a team player
  • A high level of professionalism and a sense of urgency
  • Experience working with ZenDesk and/or Desk.com a plus!

What You’ll Get:

  • Opportunity to have a huge impact on FabFitFun's newest Style initiative 
  • Play a key role in developing customer experiences for Style and developing systems and processes from scratch 
  • Amazing benefits including medical, dental, vision, FSA, and 401k
  • Catered meals, kitchen stocked with great snacks and drinks
  • Generous vacation policy
  • Free FabFitFun subscription and and quarterly credit in the Add-Ons store
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What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Covered through Nationwide - 90%
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Partner with BrightFunds to allow the company to match up to $500 per employee annually for approved donations and organizations
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some meals provided
Catered lunch weekly on Tuesday! Supplemental Catered meals also available throughout the month
Company-sponsored happy hours
Onsite office parking
Paid parking available for all of our employees
Pet friendly
Dog friendly office and right across the street from the West Hollywood dog park! You will find bowls and treats throughout the office.
Relocation assistance
Fitness stipend
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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