Strategic Client Manager
VideoAmp is looking for an experienced Client Success team member with expertise in ad tech and TV to manage our post sale client success team. The Strategic Client Manager will support our clients across VideoAmp’s platform and data solutions for our demand side clients. Our Client Success team members are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. They have a proven track record of exceeding revenue goals and building client relationships for a high growth ad tech organization.
Roles & Responsibilities
- Deliver a great customer experience by setting client expectations & effective oral and written communication
- Drive client value through customer centric problem solving and outcomes
- Increase Retention by exhibiting excellent customer service and through great experiences
- Grow live business through expansion into the solutions suite & adoption of applications that deliver client value leveraging quantitative and qualitative skills
- Responsible for managing the pre-sale proposal process (proposal & strategy creation) & executing, maintaining, and growing existing client relationships (reporting, client deliverables, client engagement)
- Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
- Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.
- Problem solving, analytical, and communication skills, with the ability to articulate client’s needs based on data-driven insights.
- Ability to influence stakeholders and lead cross-functional teams across matrixed organizations.
QUALIFICATIONS:
- 2+ years interactive online media planning & buying or account management in the ad tech industry with a managed or self-service DSP. Video specific background preferred
- Expertise managing campaigns of different sizes and goals in major DSPs, or working with SSPs on publisher's side. Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus
- Ad Agency, DSP or in-house Brand Marketing experience a plus
- Previous direct client account management
- Strong experience with Keynote, PowerPoint, and Excel
- Strong work ethic and autonomous individual with a experience in customer success or relations; desire to work in a fast-paced, results-driven environment
PERKS:
- Unlimited paid time off each year
- Company sponsored health, dental and vision benefits for you and your dependents
- Annual vacation and childcare stipends
- Access to state-of-the-art fitness classes and personal trainers to promote your well-being. Live and recorded virtual workout classes everyday + weekly yoga/pilates/wellness opportunities
- Quarterly fitness challenges
- Work from home set up provided
1:1 Nutrition/Food program options
Partnership with DoorDash for meal deliveries
Wellness (Financial Wellness, Modern Health)
Employee Advisory Groups / Proactive Social Groups
Pet Funds + Pet Care Savings
401k Plan
Everyday discounts
Short Term & Long Term Disability
Referral Bonus
- Progressive approach to paid parental leave
- Epic personal and professional growth opportunities
ABOUT
At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of the linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enable marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.
Come and join us!