Store Manager - Vintage Melrose

| Greater LA Area

About Us:

Reformation is a fast-growing company that is redefining fashion. We make killer clothes that don’t kill the environment and want our garments’ impact on the planet to be as low as possible. After all, there’s nothing less sexy than leaving a big nasty mess.


STORE MANAGER:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with technology and using it to create a unique interaction between our employees, customers, and the Reformation brand; the Store Manager will lead and direct all efforts required to achieve individual store goals in our new concept.

Reporting to our Director of Retail, essential responsibilities include but are not limited to:

SALES GENERATION

● Consistently meet and exceed sales goals
● Develop store management and associate’s sales techniques
● Actively manage clientele program
● Identify business opportunity areas in individual store and market

● Collaborate with all departments to implement business driving strategies

CUSTOMER EXPERIENCE

● Create a technology lead in­store experience for customers that surprises and delights them
● Maintain floor presence to assist customers and monitor client interaction with both team and technology
● Identify future customer opportunities by understanding product and service requirements
● Maintain extraordinary customer experience feedback and scoring on service evaluation

OPERATIONS

● Maintain consistent inventory accuracy and controls in store
● Provide real­time and weekly feedback on technology functions, operations and experience
● Uphold seamless store operational procedures

● Ensure facility maintenance, presentation and organization
 
MERCHANDISING / VISUAL

● Direct merchandising presentation strategy in alignment with brand and concept standards
● Ensure the selling floor reflects the brand and concept standards at all times
● Provide real­time and weekly feedback on product and sales performance
● Ensure inventory levels and product assortments meet customers needs
 
PEOPLE & CULTURE
 
● Hire and train an exceptional team that supports the vision of Reformation brand
● Align talent selection with job functionality for superior customer experience
● Build and retain a talent network in local market
● Display a dedicated approach to motivate, develop and retain talent
● Consistently provide performance feedback to ensure growth, change and results
● Actively manage all training and customer experience programs

● Understand the core values and culture of Reformation and reflect these in all efforts
 
NEEDS

● 3+ years relevant store management experience in a fast­paced, creative retail environment
● Strong understanding of user functionality associated with progressive technology
 

To Apply:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

Some light reading - Forbes, Fashionista and Business of Fashion

 

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