Hitwise, a division of Connexity, empowers brands to put intelligence from extensive consumer insights and the largest panel of online consumer measurement to use to help marketers build, segment, understand, and activate their own custom audiences.  We combine shopping, demographic, behavioral and market research data into a single platform, giving our clients a wealth of information about their perfect target audience as well as their competitor's.

As part of our US expansion, Connexity is looking for a Sr. Manager Data and Product Operations to work in collaboration with management, application engineering and data engineering, to continuously provide strategic solutions for challenges around our Hitwise platform. Our ideal leader for this group will obtain a solid understanding of  our client’s business needs, and develop proposals and procedures to meet them in addition to the execution of those. 

This position oversees the teams responsible for availability and integrity of the Hitwise products and data. To be successful in this role, one must have excellent interpersonal skills and the ability to cultivate a strong, client-focused and team-oriented environment for our professional support staff.

Responsibilities:

• Coordinate with stakeholders to define workflow SLAs and policies.
• Work closely with team leads to establish process and systems needed to meet workflow SLAs.
• Work with engineering to build proactive procedures and tooling to automate and streamline service delivery and data pipelines.
• Establish product and data KPIs to measure performance and reliability; Course correct when necessary.
• Lead incident response through primary communications, troubleshooting, root cause investigation, and recommendation for long term solutions.
• Oversee capacity planning and make forecast recommendations for scaling and budgeting needs.
• Foster cross-team collaboration and unify client support standards across all teams.
• Provide excellent leadership and daily guidance to team, accelerating staff development and professional knowledge and growth.
• Foster culture of continued advancement within the organization.
• Foster a team environment and high job satisfaction among staff members.
• Create high standards of quality and security within department which carry over to client projects and maintenance.

Requirements:

• ~10 years experience managing Linux based hosted platforms using a wide range of technology.
• 5+ years supervisory/management experience.
• 2+ years of service-oriented experience.
• Strong technical skills with a track record of providing outstanding customer support.
• Strong Interpersonal and communication skills. The ability to foster excellent relationships with co-workers. Desire to train staff and provide professional development, mentorship and opportunities.
• Desire for continual improvement and learning, and ability to foster such an environment.
• Strong initiative, drive and work ethic.
• Bachelors degree in Computer Science, Information Technology or related field or equivalent experience.
• Programming or scripting experience a plus.
• Statistical and data analysis a plus.

Why work for us? Our code is quite simple: be connected, be curious, be courageous, and be cool. We strive to be both the easiest company to work with and for, so we provide competitive comp, generous benefits including: flexible time off, free lunch everyday, cool office, gym and green commuter allowance, 401K matching, medical, dental, life, and much more. We believe success starts with our people and we welcome creative, professional, and fun individuals. So come on board and join this crazy team! https://www.youtube.com/watch?v=IpF9lD3Z7gs